1158 Permanent Full-time Service Supervisor

June 26, 2025 #hp

Job Posting #1158

**Permanent Full-Time Service Supervisor**

The York Region Children’s Aid Society (YRCAS) is a non-profit community organization legally mandated to protect children and youth from abuse and neglect. As a leader within the child welfare sector, we partner with parents, caregivers, and community to provide a safe environment for children and youth, through equitable, culturally aligned services.

Comprised of interdisciplinary teams of diverse professionals who push boundaries in support of family centered care, we engage with children and families for a stronger, healthier community within the York Region.

YRCAS is fully committed to a culture of belonging and an inclusive environment that encourages every team member to lead within their role, generate innovative ideas that reinforce our mission and goal to create a healthy workplace and community where children youth and families thrive.

To support us on our journey, YRCAS is looking for a Service Supervisor to support our Child, Youth and Family Wellbeing Department.

**Why Work for Us?**
- Hybrid working model (working virtual and in person)
- Casual dress code
- Employer paid Group Insurance and Health & Dental Benefit
- Four (4) Weeks of Vacation accrued per calendar year
- Five (5) float days per calendar year
- One day off every three (3) weeks during Winter months
- Shortened Summer hours
- OMERS Pension, with employer and employee sharing premiums equally
- Mileage Reimbursement
- Enhanced Wellness Initiatives Virtual Fitness Classes

**SUMMARY OF DUTIES & RESPONSIBILITIES**

Reporting to the Manager and/or Director, Child, Youth and Family Wellbeing the Service Supervisor will direct, coordinate, and will evaluate the provision of Resources Services to Agency clients within the Region of York through the development and monitoring of service delivery processes and the effective supervision of staff. This position will ensure that programs and services are provided in accordance with the Child, Youth and Family Services Act and other pertinent legislation, Ministry Standards and guidelines and Agency policies, directives, and procedures.

**NATURE OF POSITION**:

- Responsible for the Supervision of a team of front-line workers.
- Ensure the most effective utilization of staff for which he/she is responsible and other resources in the delivery of service according to the Society’s policies and goals.
- Evaluate the quality and relevance of the service provided and the effective use of staff for which he/she is responsible.
- Act as a member of the Management Team and as such will participate in the planning and coordinating of the Society’s mandate and will make recommendations and exercise decision making authority in certain areas regarding service issues and any matters related to the Society’s operation.
- Exercise decision-making authority, coordinate and evaluate the activities of his/her team members, to ensure an adequate standard of service to clients.
- To assign cases/tasks to staff as appropriate or required.
- Assume clinical responsibility for advising staff regarding casework planning, intervention/ treatment strategies, etc.
- Review and assess pertinent case information and make decisions regarding child and youth safety within the context of best interests of families.
- Provide professional direction and clinical expertise to staff on an ongoing basis and on difficult cases as required including problem solving in crisis situations and strategizing interventions.
- Review case progress and consult with staff on a regular basis to ensure clients are accurately assessed and to monitor the effectiveness of services provided and Agency practices and procedures.
- Recommend changes to service delivery as required and ensure the effective implementation of the same.
- Provide back-up to other Supervisory positions as required.
- Supervise and manage the activities of assigned staff and ensure that child protection and other pertinent legislation, Ministry Standards and guidelines and Agency policies, directives and procedures are adhered to.
- Ability to grow and develop the skills, confidence, and capacity of staff to deliver high-quality service using the agency’s practice frameworks including but not limited to Signs of Safety
- Evaluate the effectiveness and quality of services provided, identify gaps in service, participate in the development of agency service plans, budget submissions, goals and objectives, and policies and procedures through participation in Agency committees and task forces and direct input to Senior Management as required.
- Act as a member of the Agency’s Supervisory Team and participate in the planning, development and formulation of recommendations for improved agency
- wide service delivery.
- Develop recommendations for changes in service delivery and prepare proposals for submission and presentation to the Supervisory Team for discussion and approval or to Senior