Service Dispatcher

6 days ago

Calgary, Canada Forge Performance Group Full time

**_Forge Performance Group is a Recruitment & Talent Management solutions team located in Calgary, AB. We are dedicated to connecting our clients with highly skilled professionals well-matched to their unique hiring needs, culture, and goals. This opportunity is posted on behalf of our clients PrinterWorks West Inc._**

**Service Dispatcher-Calgary, AB**

Reporting to the Operations Supervisor, the Service Coordinator is vital to our everyday operations and they take full ownership for the service cycle. This role is a permanent, full time position.

**Responsibilities**:

- Answers incoming service calls
- Schedule service and warranty calls with the customer
- Opens and confirm work orders including material and equipment sourcing completed by field technicians
- Confirm credit and client information from the customer prior to dispatching employees
- Distributes required paperwork to our technicians, parts department and warehouse personnel
- Dispatches and communicates with our technicians for the required information relevant to the job prior to or during the service call cycle
- Other duties, as assigned

**Skills**:

- Customer service savvy and above average communication proficiency
- Ability to prioritize tasks, manage stress and diffuse difficult situations
- Well organized with great attention to detail
- Superior resourcefulness, integrity, and solid work ethic
- Ability to work in a team environment
- Knowledge in shipping, logistics, is an asset

**Qualifications**:

- Experience scheduling and dispatching field service is an asset but not required
- Willing to train and teach the right applicant with no experience
- Working knowledge of MS Outlook (including calendar) and Excel

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