Recovery Specialist

**Opportunity**

Are you detail-oriented, analytical, and passionate about problem-solving? Do you thrive in investigative work while delivering excellent customer service? If so, Millennium Insurance is looking to add a Recovery Specialist to our dynamic team

**What you will be doing**

- **Salvage Management**

• Identify and assess salvageable assets (vehicles, equipment, property) in coordination with vendors, salvage yards, and appraisers.
• Manage the sale, disposal, and financial tracking of salvage items to recover claim costs.
• Continuously evaluate and refine salvage processes to improve efficiency and outcomes.

- **Subrogation**

• Actively investigate claims to determine liability, identify responsible third parties, and initiate subrogation actions.
• Collaborate with legal teams, adjusters, and insurers to initiate subrogation claims and recover costs through negotiation or legal proceedings.
• Document and track subrogation activities and outcomes for reporting and compliance purposes.

- **Repayment/Reimbursement**

• Arrange and manage repayment and reimbursement processes (including Home Warranty and Taxi Fleet), ensuring accurate and timely collection.
• Establish and track repayment agreements, monitoring compliance and resolving issues.
• Collaborate with internal teams and external parties to coordinate collections while maintaining accurate financial records.

- **Additional Duties**

• Partner with claims adjusters, legal teams, vendors, and service providers to execute a comprehensive recovery strategy.
• Analyze claims data to identify trends, improve processes, and enhance recovery opportunities.
• Provide professional communication and customer service, ensuring timely and empathetic handling of inquiries and concerns.
• Provide support during legal proceedings related to subrogation efforts if necessary.

**What you bring to the team**

• Bachelor's degree in a related field or equivalent work experience.
• Minimum of three (3) years of experience in claims handling, with demonstrated expertise in auto adjusting, subrogation, and recovery processes.
• Exceptional problem-solving and decision-making abilities, with keen attention to detail.
• Outstanding communication skills, both verbal and written, with the ability to effectively interact with diverse stakeholders.
• Proficiency in claims management software and tools.
• Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks simultaneously.
• Knowledge of industry regulations and compliance requirements related to recoveries.
• A customer-first mindset with professionalism, empathy, and integrity in every interaction.

**How you will succeed**

In the first year, success will be measured by the ability to independently manage recovery files from start to finish with sound judgment and accountability, achieve measurable results by improving efficiency in salvage, subrogation, and repayment processes while maintaining compliance, and build strong partnerships with teams, vendors, and clients through clear communication and exceptional service.

**How we take care of our Employees**

By joining Millennium Insurance, you will belong to a passionate and purpose-driven team. As part of the Wheaton Group Companies, we pride ourselves on being family oriented, socially responsible, and in doing business the right way. Millennium is proud to be **Great Place to Work Certified** for creating an outstanding employee experience and an amazing workplace culture. Some of the amazing benefits our employees have access to include:

• Earned Time-Off and Vacation Program
• Group Retirement Savings Plan with employer match
• Fitness center subsidy
• Education Assistance
• Health, Dental and Insured Benefit offerings
• Health and Lifestyle spending account
• Employee discount programs

**About Millennium Insurance**

Millennium Insurance is a locally owned and operated property and casualty insurance company based in Sherwood Park, AB. We pride ourselves on offering relevant and competitively priced insurance products, along with industry-leading customer service. Our business lines include personal automobile, personal property, home warranty, commercial property, and commercial liability insurance. Millennium Insurance is part of the Wheaton Group of Companies.

**Interested in applying?**

This role not a fit for you? Stay connected with us through LinkedIn for information on other career opportunities that are available.