Account Coordinator
1 week ago
Job Brief
We are seeking a dedicated Account Coordinator to assist customers in resolving queries, related to our products and services.
As an Account Coordinator, your role will involve addressing customer inquiries, including purchase order acknowledgements, recommending appropriate solutions for any past due or expedite orders, shortages, returns, and other special requests. Strong communication skills are key to building trust with our clients, and familiarity with cloud-based software is essential for success in this role.
Ultimately, you will play a crucial part in enhancing our reputation by delivering excellent support throughout the sales and after-sales process.
Key Responsibilities
- Understand customer needs and provide guidance on using specific requests;
- Maintain and update internal databases with technical issues and customer interactions;
- Monitor and address customer complaints on our internal cloud base system, offering assistance where needed;
- Share customer feedback, feature requests, and potential solutions with team members as well as performing communications with our Asia team;
- Follow up with customers to ensure technical problems are fully resolved;
- Collect customer feedback and relay it to Product, Sales, and Marketing teams;
- Assist with the training of junior Customer Support team members.
Skills and Requirements
- Mandarin/Cantonese and English Speaking
- Previous experience as an Account Coordinator or in a similar role;
- Knowledge of work performed in manufacturing industry is an advantage;
- Familiarity with CRM systems and their functionality;
- Strong communication and problem-solving skills;
- Ability to multitask effectively;
- Work in flexible working hours, possibility to work across different time zones;
- Travel to the USA will be required;
- Patience and resilience in managing challenging situations.
Pay: $24.00-$30.00 per hour
**Benefits**:
- Dental care
- Paid time off
Schedule:
- Monday to Friday
Willingness to travel:
- 25% (required)
Work Location: In person
-
Port Coquitlam, British Columbia, Canada TEChnical Building ProductsTEC Agencies LTD Full timeCompany DescriptionAre you a winner? Then we want you. Come join our young, dynamic, championship like environment at TEC Agencies Ltd/TEChnical Building Products where we prioritize winners. We are a fast-paced, innovative, and collaborative environment, where every team member plays a crucial role in driving growth. There are two facets to our business,...
-
Port Coquitlam, Canada TEChnical Building ProductsTEC Agencies LTD Full time**C**ompany Description Are you a winner? Then we want you. Come join our young, dynamic, championship like environment at **TEC Agencies Ltd/TEChnical Building Products** where we prioritize winners. We are a fast-paced, innovative, and collaborative environment, where every team member plays a crucial role in driving growth. There are two facets to our...
-
Accounting Administrator
6 days ago
Port Coquitlam, Canada HSR Services Full time**Accounting Administrator** - Are you looking for a perfect work-life balance? Are you an Accounting and QuickBooks _expert?_ - If yes, you are looking at the right job post!!_ Happy Stan’s Recycling is looking for an **Accounting Administrator** at our Port Coquitlam location. This is a part-time day-time position with **flexible hours** (up to 12 hours...
-
Site Coordinator
2 weeks ago
Port Coquitlam, Canada Toro Group of Companies Full time**Position**: Site Coordinator Division: Toro **Location**: 1594 Kebet **Reports to**: Site Operations Manager JOB SUMMARY Responsible for working closely with the Site Superintendent to efficiently manage day-to-day projects and assist with field coordination. This position will be accountable for: measuring site requirements, identifying discrepancies...
-
Marketing Coordinator
2 weeks ago
Port Coquitlam, Canada Earthling Foods Full timeJob Description - Assess marketing statistics and orders; Review products and services; Conduct a regular public survey to identify the audience’s preferences, needs and behaviors. - Identify emerging marketing, advertising or sales promotion opportunities and strategies - Maintain active social media accounts such as Facebook, Instagram, Titok, Google...
-
Service Coordinator
1 day ago
Port Coquitlam, Canada Toro Group of Companies Full time**NATURE AND SCOPE OF POSITION** **COMPANY DESCRIPTION** Established in 1979, Toro Aluminum has become a leader in the development and manufacturing of window walls and doors for high-rise condominiums, office buildings and hotels, across Canada, the United States, and Mexico. **REPORTING** The Service Coordinator reports directly to the Service,...
-
Scheduling Coordinator
3 days ago
Port Coquitlam, Canada Wolf & Wolf Roof Services Full time**Scheduling Coordinator Role** Reporting to the Account Manager, the Scheduling Coordinator is responsible for efficiently scheduling and coordinating jobs to ensure seamless service execution. This role is crucial in organizing maintenance services, handling client requests, and managing emergency callouts outside of regular business hours. **Key...
-
Sales Support Coordinator
2 weeks ago
Port Coquitlam, Canada ActiveCo Technology Management Full timeActiveCo Technology Management is a leading provider of professionally managed network services to the small and medium enterprise market in the Lower Mainland. Combining high-quality, time-sensitive, and reliable technical support services, ActiveCo gives organizations confidence in the Information Technology that underlines the increasingly complex...
-
Finance Operations Accounting Specialist
3 days ago
Port Coquitlam, Canada Real Time Networks Inc Full time**Finance Operations and Accounting Specialist** **About the job** **Employment Type**: Permanent. Full-time **Location**:Port Coquitlam, BC. **Anticipated Start Date**: ASAP **About Real Time Networks** Real Time Networks is a cutting-edge technology company specializing in smart asset management, including intelligent locker systems and key...
-
Marketing Coordinator
6 days ago
Port Coquitlam, Canada Earthling Foods Inc. Full timeWe are a family-owned bakery striving to keep the spirit of locally baked goods. Since 2019, we have been dedicated to sharing the joyful taste, entrepreneurship and commitment to making quality food by serving gluten-free, in-house handmade dacquoise without any artificial colors or flavors. - Assess marketing statistics and orders; Review products and...