Manager of Retail Services and Programs

**Organizational Overview**

Established in 1979, BWSS - Battered Women’s Support Services takes action to end gender-based violence and violence against women through community-based interventions, support services, legal and systemic advocacy, education and training, violence prevention and research and policy.

Founded in 2001, My Sister's Closet is a social enterprise of Battered Women's Support Services. As advocates of zero waste, eco-fashion and the thrift movement, we enable all genders to access beautiful new and second-hand clothing and locally made artisan creations by women.

**Job Highlight**

Inspiring and dynamic, the Manager of Retail Services and Programs oversees all the operations and aspects of the retail services and programs, ensuring it successfully supports and reaches the overall goals of BWSS.

**Job Summary**

As Manager of Retail Services and Programs, you work as a Retail Services and Programs Team member. You are responsible for the acquisition, inventory, and stock at both locations, building solid relationships with shoppers and donors and assisting survivors in accessing clothing. You are responsible for ensuring full volunteer coverage of shifts and ensuring the volunteer team is effectively supported through ongoing orientation, training, and retail development opportunities.

**You'll Be Responsible For**

**Retail Services and Programs**
- Overseeing and managing all the day-to-day aspects of the Retail Program at BWSS.
- Planning, developing, and implementing all merchandising and distribution activities of BWSS Retail Services and Programs and Retail Volunteers.
- Delivering merchandising and distribution activities as the program demands require, following the BWSS Statement of Philosophy, BWSS Feminist Ethics and BWSS Retail Program Standards.
- Working as a member of the Retail Program Team.
- Ensuring high-quality thrift fashion appears in each Retail Program location at the right time and in the right quantities.
- Assisting customers with purchases, completing sales during peak periods, and providing coverage where gaps exist.
- Cultivating and maintaining individual and corporate donors, ensuring an ongoing and sufficient supply of clothing and artisan items.
- Overseeing the performance of a range of clothing and artisan items and submitting monthly for the artisan item sales.
- Conducting research based on lifestyle concepts, trends, and store and community attributes and integrating research into all merchandising activities.
- Controlling stock levels based on forecasts for the season ensures that the Retail Program has optimum stock to maintain and increase sales.
- Managing the pick-up and distribution of stock with all BWSS retail locations.
- Creating and maintaining systems to ensure quality control and loss prevention.
- Identifying supply difficulties and dealing with them as and when they occur.
- Supervising and working with Retail Volunteer Coordinator to recruit, orient, train, supervise, schedule, and evaluate volunteers to perform merchandising and distribution activities.
- Maintaining monthly Retail Volunteer Network Meetings and working with Volunteer Coordinator in developing meeting agendas, training information, and training exercises.
- Facilitating conflict resolution with volunteers and the public as required.
- Addressing all maintenance, supplies, cleaning, and equipment needs at both physical stores.
- Coordinating photos of volunteers, merchandise, events, and the mission at both physical stores to be used for communications.
- Responding to critical incidents at both stores and submitting incident reports to Supervisor 24/7.
- Ensuring finances are being done regularly and reporting up-to-date sales and expenses.
- Performing other related duties as required.

**Administration**
- Ensuring daily sale totals of both physical locations are reported to the Retail Team.
- Forecasting profits and sales and preparing reports for Leadership Team
- Preparing sales reports daily, weekly, and monthly for Leadership Team
- Assisting with developing and implementing reporting and record keeping systems for the Retail Program.
- Conducting an inventory of BWSS Merchandise quarterly and reports to senior management
- As needed, participating on BWSS committees
- Assisting with the administration of all record-keeping and service delivery obligations of the Retail Program and all contracts with third parties, in keeping with the Society's legal and contractual obligations.
- Providing program statistics and program report writing.
- Coordinating payment of storage and other services rendered.

**Community Relations**
- Promoting public awareness and support of the BWSS Retail Program by producing promotional materials and attending community events.
- Representing BWSS Retail Program at public events.
- Presentation of merchandising-related material for distribution to appropriate parties
- Soliciting and responding to requests for public educa