Bilingual Order Management Representative

**Bilingual Order Management Representative**

**About High Liner** **Foods**

High Liner Foods was founded in **1899** in Lunenburg, Nova Scotia, Canada as a small salt fish company. Lunenburg is still the current home of our Canadian Operations. As a category leader in Seafood, High Liner Foods has a strong footprint across Canada and the U.S. with close to $1 billion in sales.

High Liner Foods is the seafood brand people trust. Every day we’re _Reimagining Seafood to Nourish Life_ through a focus on our customers, innovation, and of course, responsible operations. Our talented team is committed to the High Liner Foods goal of becoming the leader in branded, value-added seafood in North America.

We offer professional, technical and operational career opportunities across Canada and the United States. We believe in building a high-performance organization by investing in our people. We are focused on developing future leaders from within and fostering career growth and advancement.

It’s our time to make waves. Join us.

**High Liner Foods is a career destination. We look for high-performing talent who value**:

- Safety - it’s our #1 priority
- Opportunities to contribute to your community through volunteerism
- A culture of inclusion, support and recognition
- Senior leaders that are highly accessible and available to employees
- A strong focus on education and career development through training
- Competitive salary and performance rewards
- A comprehensive benefit plan designed to keep up with the changing healthcare needs across North America

**Position Summary**:
Reporting to the Supervisor, Order Management & Distribution Planning, the Order Management Representative will act as the primary contact between High Liner Foods’s Supply Chain, and our Customers’ Replenishment Managers.

**Essential Duties and Responsibilities**:

- Managing the relationship with customer replenishment to include processing orders, prompt resolution of any issues which may arise (coordinating solutions/communications with sales team), and works to strengthen HLF’s relationship with regular communication
- Identify and implement creative solutions to resolve issues which may negatively impact any aspect of the order to delivery cycle
- Assure attainment of 99% fill-rate of customer orders through continuous monitoring of inventory levels that require distribution or re-distribution and/or coordination with warehouses on order priority.
- Work with Master Scheduling on Production prioritization.
- Work closely with the Warehouse and Logistics Operation teams to ensure all steps are taken to fill orders and make on-time deliveries.
- Work with International Logistics/Procurement to re-direct containers for optimized inbound timing.
- Monitor all inbound customer orders to ensure accurate pricing in order to keep deductions to a minimum.
- Communicate with Customers regarding all inventory/delivery problems to ensure good relations.
- Act as a liaison between the customer, Sales, Logistics, and Warehousing teams to facilitate successful order processing and fulfilment.
- Assure accuracy in JD Edwards Enterprise One Price and Adjustment Schedule in coordination with HLF Pricing.

**Qualifications**:

- In-depth knowledge of Supply Chain Operations, Logistics and Warehouse systems and processes, Customer Service processes and the ability to analyze and reconcile Third Party Warehouse inventory and/or Sales Order discrepancies.
- Strong communication and inter-personal skills
- APICS certification preferred
- Familiarity with Warehouse and/or Transportation Management Systems and understanding of how to leverage it to benefit the operation. Understands and utilizes fundamental process developing techniques to improve efficiencies and productivity
- Proficiency in personal computer-based software (Microsoft Office 365, Reporting and Business Intelligence software etc.) for performing analysis and reporting results.
- Preferred 5 years combined experience in supply chain, preferably in the areas of Logistics or Customer Service-related operations. Experience in the areas of Inventory Analysis, Inventory Control, Warehousing, Transportation is valuable
- Excellent attention to detail. Excellent written and verbal communication skills.
- Effectively utilizes metrics to drive results
- Ability to “think on your feet” and manage multiple tasks
- Excellent command of English and French languages.

**High Liner Foods is Remote Friendly** We offer a Flexible Hybrid Work Model where corporate office employees have the flexibility to choose a minimum of two office days per week, with the option to work wherever they prefer (office or remote) for the remainder of the week.

**Health, Safety & Wellness**

At High Liner Foods, we believe strongly in the safety and wellness of our employees. Our organization has a number of policies, programs and practices that focus on safety, wellness, health and sustainability of the ove