Bilingual- Customer Service Representative
2 weeks ago
**About the Call Center Representative Position**:
We're seeking a personable, customer service oriented individual to join our team as a Call Center Representative. As the primary link between our company and both current and potential clients, you'll be responsible for providing top-notch assistance to those reaching out to us over the phone.
In addition to having excellent customer service skills, you'll also need to be detail-oriented and able to find solutions in a timely, efficient manner.
**Call Center Representative Responsibilities**:
- Handle inbound and outbound client calls in a timely manner
- Follow company's call center scripts
- Respond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues
- Work with the client to verify or clarify information
- Diffuse angry or upset clients as needed
- Build relationships with customers based on trust and reliability
- Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance
- Make sales or recommend additional services and products to customers
- Attend all necessary training as needed
**Call Center Representative Requirements**:
- Must be able to speak French and English
- Previous experience in a customer service role, preferably as a Call Center Representative
- High school diploma/GED preferred
- Exceptional customer service skills
- Excellent organizational and multitasking skills
- Superb verbal communication skills
- Proficiency with computers, particularly CRM software and Microsoft Office Suite
- Quick and accurate typing skills
- Strong critical thinking and decision making skills
- Bilingual speakers preferred
-
Bilingual- Customer Service Representative
2 hours ago
Halifax, Canada Support Services Group Full timeAbout the Call Center Representative Position We're seeking a personable, customer service oriented individual to join our team as a Call Center Representative. As the primary link between our company and both current and potential clients, you'll be responsible for providing top-notch assistance to those reaching out to us over the phone. In addition to...
-
Bilingual- Customer Service Representative
5 hours ago
Halifax, Nova Scotia, Canada Support Services Group Full timeAbout the Call Center Representative PositionWe're seeking a personable, customer service oriented individual to join our team as a Call Center Representative. As the primary link between our company and both current and potential clients, you'll be responsible for providing top-notch assistance to those reaching out to us over the phone.In addition to...
-
Bilingual Customer Service Representative
5 days ago
Halifax, Canada Financière Manuvie Full time**The opportunity** Are you passionate about working with customers, building relationships, and being part of a growing business? Then we would love to have you join our Canadian Segment Contact Center as a **Bilingual Customer Service Representative**! With the customer being the main focus, this role will take a proactive approach to every customer...
-
Bilingual Customer Service Representative
2 hours ago
Halifax Regional Municipality, Canada Manulife Full timeThe Canadian Contact Center is looking for Bilingual Customer Service Representatives (French & English) to join our dynamic team. This is an exciting opportunity to make a real impact by delivering exceptional service and building meaningful connections with customers. You’ll love working with us because we make it easy to start your career in a...
-
Bilingual Customer Service Representative
4 weeks ago
Halifax, Canada Manulife Financial Full timeThe Canadian Contact Center is looking for Bilingual Customer Service Representatives (French & English) to join our dynamic team. This is an exciting opportunity to make a real impact by delivering exceptional service and building meaningful connections with customers. You’ll love working with us because we make it easy to start your career in a...
-
Bilingual Customer Service Representative
5 days ago
Halifax, Canada Answer 365 Full timeAt Answer 365, we recognize the value of human interaction in customer service amidst today's automated communications landscape. Established since 1948 and based in Halifax & Moncton, New Brunswick, Answer 365 serves numerous businesses across North America with dedicated answering and call center services. We are currently expanding our team and seeking...
-
Remote Customer Service Representative
5 hours ago
Halifax, Canada Immigration Michael Monfared Full time**About Us**: Michael Monfared Consultant en Immigration is a leading Canadian firm specializing in immigration consulting services. We are dedicated to helping clients navigate the complexities of immigration processes with personalized guidance and expert support. Our mission is to make every client’s immigration journey as smooth and efficient as...
-
Customer Service Representative, Bilingual
5 days ago
Halifax, Canada Manulife Full timeIn our operations team, we love working together and learning from each other, all while serving customers with the highest level of dedication. That's why this role is a mix of in-office and remote work, with team members in the office on Tuesdays through Thursdays. This hybrid model not only supports work-life balance but also fosters collaboration and...
-
Customer Service Representative
4 days ago
Halifax, Canada Discoverycentre Full time**Customer Service Representative - Part Time**: **Customer Service Representative** **Department**:Marketing and Sales **Supervisor**:Manager Customer Relations **Position Category**:Part Time **Working Hours**:Variable, mainly weekends and some evenings **Rate of Pay**: $16.63/hour **Position Summary** Are you an outgoing and enthusiastic team...
-
Customer Service Representative
2 weeks ago
Halifax, Canada Manulife Full time**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you....