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Property Manager

2 weeks ago

Calgary, Canada Cozystay Full time

Job Summary

We are a vacation room rental company with properties across Canada. We are seeking a caretaker with an experienced room attendant to work in Calgary.

Key Responsibilities:

- Correspond with the guest prior to arrival
- Concierge service for check-in and checkout
- Follow-up on requests and complaints and provide exceptional customer service
- Respond to after-hour emergency phone calls
- Hire and train cleaners
- Take responsibility for arranging the cleaning work, monitor and ensure the work is up to standard.
- Ensure timely cleaning and readiness of the unit.
- Establish par stock and maintain cleaning supply inventory.
- Maintain good status of the unit, promptly fix issues that may affect operations.
- Use company provided tools (Cleanfy, VRM, etc.) to manage work tasks efficiently.
- Regularly communicate with headquarter and supervisor.
- Coordinate with online team (AM) to ensure smooth guest experience.
- Provide information to online team (AM) upon request in a timely manner.
- Take lead in new property onboarding process. Coordinate local resources including but not limited to photographer, staging agent, supplier, cleaning team, etc., to ensure a smooth onboarding process.
- Conduct new property inspection following company standard.
- Generate new property description following company standard.
- Basic maintenance and repairs
- Regularly inspect each unit to ensure everything is in good working order
- Coordinate with the management team
- Communication with local property owners to ensure a good relationship and further cooperation
- Support central/local Expansion team to pay physical visit to and conduct assessment of the local properties for the sake of better customer engagement and business forecasting
- Responsible for property inspecting and handing/taking over the property to facilitate an efficient on-boarding/closing procedure
- Other duties as assigned

Qualifications:

- Be able to multi-task in a fast-paced environment
- Be able to work independently
- Excellent communication and organization skills
- Have knowledge of basic computer software
- Ability to work a varied schedule including evenings and weekends
- Ability to communicate effectively and professionally
- Have a valid Driver's License
- Previous hotel Front Desk / Housekeeping experiences are assets.
- Mandarin is an asset.

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$43,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay
- Commission pay

**Experience**:

- housekeeping: 3 years (required)

Licence/Certification:

- Driving Licence (required)