Administrative Support Agent, Class I

**Reference number**: S-24-25-3548

**Job Category (Job Alert)**: Administrative Support

**Department**: Academic Sector

**Services**: Academic Systems - Registrar's

**Immediate Supervisor's Name**: Isabelle Lacombe

**Position Status**: Full-time Replacement

**Length of the contract**: Until June 30, 2027

**Work Location**: Vanier College

**Work Schedule**: Mon - Fri, 8:30 a.m. - 4:30 p.m. (35 hrs/week)

**External Posting Start Date**: 2025-02-25

**External Posting End Date and Time**: 2025-03-03 17:00

**Salary Scale**: $24.36 - $27.24

**Expected Start Date**: 2025-03-31

Vanier College is an English-language public college with more than 6000 daytime students from over 90 different nationalities. We have a thriving Continuing Education division that provides services to adult learners, international students as well as to community and corporate clients. Vanier has approximately 1000 employees and offers a stimulating work environment and a beautiful green campus. Our dynamic faculty and staff enjoy numerous benefits including an employee assistance program, employee fitness programs, professional development, daycare, educational fee waivers as well as music concerts and other activities.

**Description**:

- Reporting to the Coordinator of the Registrar’s Office and Academic Advising, the Administrative Support Agent, Class I provides customer service to students, faculty, staff and visitors as well as performs associated clerical tasks.

More specifically, but not limited to, the Registrar’s Reference Agent:

- Provides and oversees reception services to students, faculty, staff and visitors in the Registrar’s Office;
- Handles reception service for the Admissions in the Registrar’s Office;
- Responds to queries and correspondence either in person, written, telephone and electronic communication addressed to the Registrar’s Office;
- Ensures that all requests for information are handled with courtesy, tact and respect and that accurate service is delivered as promptly and efficiently as possible;
- Collaborates closely with all members of the Registrar’s Office and refers more technical or complex queries to appropriate Office/College personnel;
- Assists with the proofing and archiving of student records and ensures the conformity of all student files;
- Is responsible for the confidentiality of student records;
- Performs clerical functions as required by the Registrar’s Office;
- Processes student forms as required by the Registrar’s Office;
- Prepares letters and mailings;
- Verifies students’ status and issues and provides proof of attendance for students;
- Contacts students and teachers as required;
- Maintains inventory of forms required for counter service;
- Processes official transcript requests and other forms as needed by the Registrar’s Office;
- Trains other clerks to perform customer service related tasks.

Other related tasks which fall within the scope of the classification of this position may be assigned.

Classification: Agent ou agente de soutien administratif, classe I (Administrative Support Agent, class I)
Contract: Until June 30, 2027, or until the return of the incumbent to their position, whichever occurs first.

**Requirements**:

- Qualifications:

- DEP with an appropriate specialty or a DES, or a diploma or attestation recognized as equivalent;
- At least one (1) year of pertinent experience.

Conditions related to the specific position:

- Strong English and French oral and written communication skills (to be tested);
- Basic knowledge of Word, Excel (to be tested);
- Basic knowledge of Outlook;
- Excellent customer service and communication skills;
- Strong human relations skills;
- Ability to function under pressure with tact and diplomacy;
- Knowledge of Clara Pedagogical Systems, an asset;
- Basic knowledge of Quebec Secondary and CEGEP education system (with appropriate training).

**Comments**:
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Note that a cover letter is mandatory, please be sure to attach yours.

We thank all those who apply, however only those selected for an interview will be contacted.