On-campus Employer and Career Services Coordinator

**Land Acknowledgement**

**_George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other._**

**_At George Brown College, we have established a reputation for equipping our students with the skills, industry experience and credentials to pursue the careers of their choice. As employees, we are committed to creating an enriching learning community for our students, delivering excellence in what we do, holding ourselves accountable for our work and demonstrating diversity and respect for one another._**

**What responsibilities will you have in this role?**
- Works closely with the Career Services team to ensure the physical Career Centre kiosk and resource areas, such as posting, displays, and resources are up to date, professional, and welcoming to all guests at the Centre.
- Under the direction of the Manager, lead in front-desk student staffing support, including the recruitment, hiring, scheduling, on-site training, and mentoring.
- Ensures Career Centre delivers excellent customer service by mentoring in-person front desk staff and assisting staff in more complex situations or high traffic situations, escalating to the Manager when appropriate.
- Facilitates the coordination of booking requests for the physical workshop spaces within Career Services: including sharing proper policies, Centre security and safety, and protocols to staff regarding room set up.
- Provides feedback on service delivery procedures to the Manager of Career Services.
- Provides information and advising on college/university agreements and programming available to and appropriate for George Brown College students and graduates.
- Oversee the relationship with all on-campus student employers, including approving and vetting on-campus job opportunities on the GBCareers student job portal, and advising stakeholders on proper GBC policies and processes, when appropriate (ie. student wage, maximum working hours, Experience Record competencies, etc.).
- Provides employers with guidance and advice re: recruitment and acts as liaison between Career Services and other departments across the College.
- Under the direction of the Manager, support on-campus employers with recruitment and marketing strategies, including promoting postings to internal stakeholders, physical on-campus tabling, or facilitating a virtual/in-person event to support on-campus employers and their recruitment efforts.
- Works collaboratively with the Career Services team, Alumni Services, and WIL partners to coordinate the use of any physical spaces on campus, used by stakeholders to promote employment opportunities to students (ie. employer info booth).
- Provides regular statistical reports, as determined by the Manager, to ensure the Career Services team can make data-driven decisions and to better understand the level of student engagement with Career Services across: in-person and virtual front-desk support services.
- Work closely with the Manager to conduct administrative/ HR processes and procedures for Career Centre team such as working with the team to submit payroll forms or creating and processing contracts on Cornerstone.
- Other duties as assigned.

**What qualifications do you need for this role?**
- Two year diploma or equivalent from a recognized post secondary institution in related fields such as business administration, human resources, or career counselling.
- CACEE Career Educator Certificate Program and/or equivalent courses is required.
- Three years experience in student services, customer service, employer relations, or human resources is required. Experience with college administration, policies and practices, is preferable.
- Excellent customer service orientation and oral and written communication skills are required because of the emphasis on contact with students, faculty, administration, and employers.
- Ability to communicate with and understand the needs of a diverse student population is essential.
- Computer competency is required in order to support with virtual student service supports such as the GBCareers job portal, the virtual front-desk support services, and virtual special-event tools such as Zoom.
- Demonstrated experience in building successful relationships with external stakeholders and student mentorship is critical for this role.
- Experience with job posting systems and approval processes is required for this role (ie. Orbis Communications).
- Ability to lift between 5 to 20 kg or 11 to 44 lbs.
- Demonstrated commitment in delivering excellent service to others as this is key in supporting the success of our students and our College.
- Effective ability to interact with others and deal with situations in ways that respect diverse backgrounds, experience and styles.
- Flexibility in adapting to change a