Surgical Booking Advisor

**WHO WE ARE**:
**Surgical Solutions Network, a division of Clearpoint Health Network, is committed to providing managed care at every step of a patient's surgical journey. Our network of independent surgical centres and board-certified physicians, all leaders in their fields and certified by the Royal College of Physicians and Surgeons of Canada, work together to provide an unmatched continuity of care for improved patient outcomes. Surgical Solutions Network, a division of Clearpoint Health Network is recruiting for a full
- time Mon-Fri, Surgical Booking Advisor.**:
**As the Surgical Booking Advisor, you are the first point of contact with our inquiries, you have excellent interpersonal skills, and portray a welcoming and professional approach when dealing with patients, co-workers, physicians and the general public.**:
**WHO YOU ARE**

You are a well organized, very efficient and resourceful individual who can work independently with mínimal supervision.

You are an independent thinker who makes good judgements and manage unpredictable matters.

Your time management skills are impeccable and do not falter during high stress situations.

**JOB PURPOSE**

You will ensure that inquiries are tracked in appropriate systems and reporting will be critical to your success. It is a collaborative environment where client care is the number one priority. Cultivate relationships and join our clients through their healthcare journey and facilitate an efficient patient experience.

**KEY RESPONSIBILITIES**
- Responds to daily client inquiries by way of providing education on the centre’s available services and programs by clarifying information; costing, financing options, clinical studies, FAQ’s and physician information
- Qualify patients by understanding client’s areas of concern and desires for improvement: build a trustworthy rapport, maintain ongoing dialogue with the patient, disseminate educational materials, recommend procedures;
- Coordinates appointments between the patient and surgeon and/or other Clinicians when requested
- Identifies and resolves client concerns with urgency and good judgment to provide continuity of care including fulfilling any requests received from clients
- Maintains privileged and highly confidential information involving client care
- Provide daily reports and dashboards to management that contribute to effective channels thus allowing an effective intake process
- Provide daily sales reports and dashboards to management, and report on marketing
channels that are leading to successful lead generation;
- Acts as an effective change agent by monitoring existing processes within the Client Services department including recommendations of new protocols if required. Advocates for a working environment where continuous process improvement is a focus
- Actively participates in all required meetings by summarizing key learnings and identifying trends pertinent to patient care and outcomes
- Keep current knowledge of key competitors including location, pricing, and
programming
- Provide back-up support to other Program Advisors as required
- Play a critical role in the Administration team

**WHAT YOU BRING**
- Minimum University graduate in business, health sciences or equivalent
- Minimum 3 years of medical administrative experience is preferred
- Experience in working with robust CRMs and/or electronic medical records (EMRs)
- High attention to detail and high level of accuracy
- Strong organization skills and ability to handle multiple demands by prioritizing effectively and respecting deadlines
- Demonstrate logical and ethical decision making abilities
- Excellent aptitude for interpersonal relations combined with an ability to interact with senior management and peers in a professional and efficient manner
- Strong analytical skills and intuitive grasp of data
- Strong copy writing and oral skills
- Proficient in advanced MS Office software and customer service related technological platforms
- Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the BC Human Rights Code._