Veterinary Receptionist

**About us**

Animal Hospital of Cambridge is a small animal Veterinary Hospital in Cambridge, ON. We are fast-paced, professional, inclusive, and our goal is to provide pets and pet parents with a great experience at every visit. Our front reception team is very important to us and our clients.

Our work environment includes:

- On-the-job training
- Modern office setting
- **Working together to build an Amazing Hospital Culture with Co-Workers in a Family-like Atmosphere Utilize your Customer Service & Administrative Skills to the Fullest**_
- _Emergency AND Routine Vet Care Services_

**Who We Are**

Animal Hospital of Cambridge is a small animal hospital with AAHA accreditation located in Cambridge, Ontario. We are part of the Vet Strategy network of hospitals that provides routine preventative care as well as daytime emergency & critical care services 7 days a week. We have been providing excellent patient care since 2004, and in 2018 moved to our new larger location to support our growing client base. We see a wide variety of medical, dental, emergency and surgical cases including orthopedic and soft tissue surgery. We are fortunate to have an in-house Board-Certified Surgeon available to our clients.

Duties/requirements for this position can include:

- Answering phones/ triage / booking appointments
- Communicating, interacting, managing client expectations, helping and building trusting relationships with pet parents
- Maintain cleanliness of reception area and follow check lists
- Maintaining medical records
- Invoicing / Working with POS terminals, bondable
- Follow up phone calls to maintain relationship with pet parents
- Unpacking inventory order / restocking shelves
- Maintaining cleanliness of clinic, exam rooms & work stations (internal/external)
- Weighing pets prior to exams
- Maintaining functions of webstore and telemedicine websites
- Administrative record filing, scanning or creating attachments to medical records
- Processing pet insurance claim forms and EFT’s
- Assisting Veterinarian/technicians if needed
- Processing payment plans
- Client education on basic pet needs and life stage nutrition choices (training provided)

**Benefits**:

- On-site parking and city bus transit stops close by
- 2 Weeks holiday
- Continuing education allowance
- Uniform allowance
- ACT online training program
- A Great Benefit, Pet Discounts, and Perks Package for Full Time Employees
- RRSP Matching
- EAP Program

Work remotely
- No

**Job Types**: Full-time, Permanent

**Salary**: $35,000.00-$36,500.00 per year

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
- Wellness program

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekend availability

COVID-19 considerations:
Face masks are optional. Hand sanitizer provided. Hand washing.

Work Location: In person