Receptionist for Naturopathic Health Clinic

3 days ago

Edmonton, Canada West Edmonton Naturopathic Wellness Centre Full time

Job description:
**Responsibilities**:

- **Direct Billing**: Manage the billing process efficiently and accurately, ensuring that clients are billed correctly and all transactions are recorded appropriately in our system.
- **Greeting Guests**: Welcome clients and visitors with a warm and friendly demeanor, making them feel comfortable and valued upon their arrival.
- **Excellent Interpersonal Skills**: Engage with clients, team members, and visitors in a positive and professional manner, demonstrating active listening and effective communication.
- **Customer Service**: Provide exceptional customer service by anticipating and fulfilling client needs, resolving issues promptly, and ensuring their overall satisfaction with the clinic experience.
- **Multitasking**: Effectively manage various tasks simultaneously, such as answering calls, attending to guests, handling administrative duties, and assisting team members as needed.
- **Conflict Resolution**: Utilize strong problem-solving skills and empathy to address conflicts or concerns that may arise, aiming to find amicable solutions and maintain a positive atmosphere in the clinic.
- **Fast-Paced Environment**: Thrive in a dynamic and fast-paced clinic setting, where adaptability and quick thinking are essential for delivering top-notch service to clients.
- **Administrative Support**: Assist with various administrative tasks, including data entry, appointment scheduling, and maintaining accurate client records.

Qualifications:

- Experience in a receptionist or customer service role, preferably in a healthcare or service-oriented setting.
- Exceptional interpersonal and communication skills, both written and verbal.
- Ability to handle high call volumes and manage multiple tasks efficiently.
- Conflict resolution skills and the ability to remain composed under pressure.
- Friendly, approachable, and professional demeanor.
- Strong organizational skills and attention to detail.
- Flexibility in working hours, including potential evenings and weekends.

To apply, please submit your resume and a cover letter detailing your relevant experience and explaining why you are the perfect fit for this role.

**Job Type**: Part-time

Part-time hours: 17-25 hours per week, plus bonuses based on performance

Work Location: In person

**Job Types**: Part-time, Permanent

Pay: $17.00-$22.00 per hour

Expected hours: 17 - 25 per week

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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