Outbound Sales Specialist

Helcim is looking for an energetic and personable individual to join our Outbound Sales team. As a member of the Outbound Sales team you will play a key role in helping more businesses discover Helcim. You will proactively reach out to potential new merchants; helping them find value in what we do.

You will look for continuous opportunities to build your understanding of our product and our customers (talk to them). You’ll pair that knowledge with the Helcim Way to engage with our customers in a human sales process that starts with ‘hello’ and seeks to deliver a solid understanding of our service and how they can use it to their full advantage. Nothing makes you happier than building a relationship, sharing your knowledge and helping a small business succeed.

We do sales (and a lot of other things) the right way - this is a great opportunity to join a fast moving company with a product and customer focused vision you can believe in. You’ll have lots of responsibility, and with it lots of room to bring your creativity and ideas to further enhance the work of the Sales team, its connection to our customers, and drive ever greater sales results. You will ensure our company remains true to our mission of being the most loved payments company from the very beginning of our customer’s experience with us.

**What you’ll do**:

- Conduct outbound calls to potential merchants to generate sales leads.
- Cultivate a deep understanding of Helcim, our payments services and tools (and how they fit into the wider payments market), and the problems our merchants are trying to solve - and show them how we can help solve those problems.
- Maintain detailed records of interactions with merchants in our CRM software.
- Set up sales calls/meetings to demo and explain our service and platform to prospective merchants.
- Guide merchants through our sign up process and help resolve queries about our Fees, Terms of Service, Acceptable Use Policy, etc.
- Conduct cost comparisons for new prospects.
- Work with Success, Support, Marketing, Partnerships, Product and Dev teams to continually evolve sales and signup processes to drive strong results in inbound and outbound new merchant sign ups and product adoption.

**Qualifications**
- Proven experience in outbound sales, telesales, or a similar role.
- Must have excellent written and verbal communication skills.
- Strong time-management and organizational skills.
- Familiarity with CRM software (bonus if it’s HubSpot) and sales performance metrics.
- Proficient with G Suite (Gmail, GDocs, GSheets, etc).
- Intuitive, self-motivated and positive.
- Past experience in a technical customer service position and sales is an asset.

**What it’s like working at Helcim**

At Helcim we build teams of engaged, caring and intelligent people. In return we provide an environment where you’ll be excited to come to work each day and tackle challenges with your colleagues. Learn more about working at Helcim in our culture book The Way of the Helcim.

**Our approach to total rewards**

As part of our team you’ll receive amazing benefits including salary, paid health benefits, stock options and generous vacation time. You’ll also enjoy the opportunity to recharge and connect with your team members at company social events.

**Hybrid work and flexibility**

Being together helps everyone learn and grow really fast while keeping us all focused on our mission. This is why we've embraced hybrid work, it allows for the best of remote and in-person interactions while giving us time for heads down focused work and opportunities for collaboration.

We know hybrid work is not for everyone, and that's ok. But if you want to combine flexibility and being surrounded by amazing people, this is the place for you.

Helcim uses a hybrid work structure where team members can work 3 days in the Calgary office (Monday/Wednesday/Friday) and 2 days (Tuesday/Thursday) at home.

**Join our team**

We invest a lot of time and energy imagining and creating a company and culture that encourages discussion, the trade of ideas, and the execution of amazing products and services. We’re friendly and collaborative, working together to achieve big goals. If you want to join our team and feel you can contribute to the growth and success of our company - we want to hear from you