Bilingual (French) Claims Analyst
7 days ago
Requisition ID: 160282 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: **_ Purpose:_** Contributes to the overall success of the Fraud Claims & Support Services team in Canada for the resolution and processing of all card payment disputes, merchant chargebacks and some fraud claims through the full dispute cycle. Ensures specific individual goals, plans and initiatives are executed / delivered in support of the team’s business strategies and objectives, and all activities conducted are in compliance with governing regulations, internal policies and procedures. **_ Accountabilities:_** - Provide quality decisions to minimize losses and improve profitability on accounts by effectively analyzing Credit and Debit card disputes to diagnose type and cause of issues which exposes the Bank to higher risk. - Effectively analyzing credit card situations and contacting customers to diagnose type and cause of issues which exposes the Bank to higher risk. - Keeping abreast of changes in accounting practices, government and Amex/Visa regulations, and other factors as they relate to financial chargebacks presentation - Lead the facilitation of investigation functions while strengthening operational efficiencies, improved productivity to enhanced service and reducing costs by ensuring adherence to investigation policies and strategies. **_ Dimensions_** - This is a high stress level position with continuous changes due to the current dispute issues at hand and - unexpected volumes of work.- Complexity of cases received by the Claims Analyst will very from lower value and lower complexity to those of higher value and complexity; - The role operates independently daily on cases and customer contact; - Incumbent has authority of up to $75 per transaction for claims/disputes cases; - Incumbent must be organized, and customer focused to ensure all cases are completed accurately and all actions taken is accurate and appropriate, thus preventing losses to the Bank. The incumbent must be able to resolve disputes independently within the scope of their position; - Ability to confidently take on a high workload while prioritizing and multitasking with a commitment to delivering a exceptional customer experience. - Analyst will on average complete 40 claims/disputes daily and number will vary based complexity and daily assignment. - Provide a high level of customer service by responding to escalation from customers, branches and other Bank departments to resolve inquiries related to Fraud/Dispute issues and/or complaints, consistently adhering to the Bank’s customer service standards and polices Location(s): Canada : Ontario : North York Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
-
North York, Canada Definity Full timeJob ID : 6431 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : North York, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back...
-
Claims Analyst
7 days ago
North York, Canada Scotiabank Full timeRequisition ID: 159917 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **PURPOSE OF JOB** The Fraud Claims Analyst is responsible for reviewing fraud claims to ensure Bank losses are minimized by taking action to confirm that legitimate cardholder activity is not absorbed by the Bank and that...
-
North York, Canada Alendel Fabrics Ltd. Full time**Position Summary** As the **Bilingual AR & Collections Specialist**, you will be responsible for the timely and effective collection of customer payments, account monitoring, and credit risk coordination in both **English and French**. Reporting to the Controller, you’ll play a vital role in managing receivables, enforcing SOPs, and maintaining strong...
-
Claims Representative I
5 days ago
North York, Canada belairdirect Full timeOur employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...
-
Bilingual (French) Fraud Detection Analyst
1 week ago
North York, Canada Scotiabank Full time**Requisition ID**: 155389 Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own...
-
North York, Canada Scotiabank Full timeRequisition ID: 166641 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Position: Bilingual Team Lead, Fraud Detection, Fraud Management Operations** **_ Purpose_** Leads and develops a team of Senior Fraud Detection Analysts in the Fraud Management Operations in Canada, ensuring business strategies,...
-
Int Representative, Claims- Property New
2 weeks ago
North York, Canada Definity Financial Corporation Full timeJob ID : 7380 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : North York, Canada Posting Range : $48,700 - $89,800 Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and...
-
North York, Canada Definity Financial Corporation Full timeJob ID : 7046 Category : Claims Brand : Definity Regular/Temporary : Regular Fulltime/Parttime : Full Time Location : North York, Canada Definity includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. With strong roots that date back...
-
Bilingual Telephone Survey Interviewer
7 days ago
North York, Canada Telepoll Market Research Inc. Full time**If you are looking to join our growing, dynamic team of interviewing staff - look no further!** At **Telepoll Market Research Inc.**, we are an industry leader in the market research and data collection field, looking to enlist professional, energetic, committed outbound **Bilingual Telephone Interviewers** to conduct market research & customer...
-
Credit Analyst
2 weeks ago
North York, Canada Coface USA Full time**WHO WE ARE** A modern and agile company with the most finely meshed international network, Coface is a reference in credit insurance and risk management. With over 70 years of experience as an industry leader, and a team of 4,100 experts in 100 countries, serving around 50,000 companies, Coface experts work to the beat of the global economy. Its ambition...
