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Warehouse Operations Manager

3 weeks ago

Concord, Canada Benjamin Moore Full time

The DC Operations Manager is accountable for all daily distribution center activities including safety, quality, customer service, productivity, maintenance and the continuous improvement of the distribution center. Develops strong relationships with our site Employees, Customers, Field Sales, Supply Chain, Customer Service and other key cross-functional areas. This key position is accountable for driving best-in-class operations throughout our Concord, Canada distribution site. Operations Manager must be a dynamic thought leader and culture creator who achieves mutual victories with our clients and strengthens our brand loyalty and visibility.

**Responsibilities**:

- Manage performance standards and processes for optimizing operations, customer satisfaction, and controlling costs
- Oversee daily activities of individual departments to ensure service of internal and external customers.
- Resolves service issues with customer service, field sales, and retailers
- Recommend allocations and/or adjustments to Logistics budget in response to changing conditions
- Lead all cycle count/physical inventories processes and targets
- Lead all aspects of the facility maintenance department
- Ensure compliance on all local, provincial, and federal laws and regulations
- Responsible for managing trade credit approval process.
- Drive a data-driven approach to decisions across teams, continuously analyzing data to improve operations. Participate and support the development, training, and post auditing of all Standard Operating Procedures
- Champion all environmental, health, and safety programs to ensure compliance and effectiveness
- Drive change in culture towards one of continuous improvement and employee engagement
- Communicate often and effectively with facility employees on all issues to create an engaged work force
- Collaborate with Legal and Human Resources on all employee issues
- Managing new hire orientation and onboarding experiences for all new employees
- Analyzes training opportunities and makes appropriate recommendations to DC Manager
- Provide timely feedback to coach and mentor employees on performance and growth opportunities.

**Metrics (KPI's)**:

- Safety - Ensure all safety programs and requirements are met, holding the site to the highest standards of safety and compliance
- Quality - Responsible for all DC quality metrics including Pick Accuracy, Inventory Accuracy, Fill Rates, Damage Reduction and others
- Delivery - Maintain and improve a high degree of On Time Ship and On Time Deliver through the Benjamin Moore Fleet and Common Carrier network.
- Cost - Provide cost leadership and maintenance in all operating areas to ensure that Cost per Gallon measures are met or exceeded.
- Team - Provide robust leadership to direct reports and the entire DC focusing on employee engagement and supporting our Core Values on a daily basis

**Qualifications**:

- MS or BS Degree in Logistics or Supply Chain related discipline preferred.
- 10 years of large distribution center experience
- Strong leadership and communication skills are a must.
- Thinks conceptually and intuitively from a lean perspective
- The ability to make decisions with mínimal direction and the ability to multitask.
- Computer skills including Microsoft Word, Excel, Access, PowerPoint, and Business Objects
- Experience with Warehouse Management Systems, Transportation Systems, and Warehouse Slotting software
- The ability to make decisions with mínimal direction and the ability to multitask.
- Some travel required.

**Company Profile**

The color of pride: Benjamin Moore is proud to be a part of Berkshire Hathaway, which was recognized by Fortune magazine as the world's fourth most admired company. And for more than 135 years we've been a respected leader in the architectural coatings and home décor landscape; creating the products and tools that enrich and beautify thousands of communities each day. We recognize that our associates are the driving force behind our success and we strive to provide a work environment where hard work, creativity and purposeful collaboration are fostered and encouraged.

Join a company where innovation is constantly recognized as we look for individuals who produce world-class products, best-in-class services and customer experiences, design pioneering paints using the latest technologies and deliver unparalleled value and brand experiences for our customers and retail network.

**Safety**

At Benjamin Moore, our people are the heart of the company and our number one asset. We are committed to providing safe working conditions at all of our locations and have invested heavily in measures aimed at keeping employees healthy during the COVID-19 pandemic. With safety as one of our core company values, we've modified facilities and work schedules to support social distancing, established enhanced cleaning and sanitization protocols, and regularly provide personal protective equipment to all employees-includ