BI Analyst Int

1 week ago

Edmonton, Canada Vantix Systems Inc Full time

**Description**
- Our client is seeking a BI Analyst with Contact Centre experience to design and build Power BI workforce insights dashboard which consolidates HCM data metrics, as part of a centralized reporting platform for multiple contact centers. Responsibilities will include project planning, stakeholder engagement, prototype design, testing, and release.
- Must have experience includes: Power BI, DAX, predictive analytics, Azure, Visualizations, Dashboards, and Contact Centre as a service (CCaaS) Solutions.
- Resource may work remotely but must be available to be on-site when requested for meetings. Frequency of meeting may be up to 3-4 times per fiscal year.
- Actual onsite attendance is negotiable.
- Standard Hours of work are 08:15 - 16:30 Alberta time.
- Work must be done from within Alberta, due to network and data security issues. Resource is responsible to pay for travel to on-site meetings.
- **Skills**
- DAX, SQL, PowerBI, CCaaS
- **Type**
- Contract
- **Experience Required/Mandatory Skills**- Direct hands-on experience with a comprehensive set of visualization techniques and features that demonstrate both technical depth and storytelling skill using Power Bi.
- Experience developing complex measures, calculated columns, advanced time intelligence using DAX (Data Analysis Expressions) in Power Bi
- Direct hands-on experience in analyzing large complex datasets to perform trend analysis, predictive analytics, and forecasting using Power BI and Azure analytics tools
- Experience in creating and implementing business intelligence requirements.
- Experience preparing visualizations, dashboards, and analytical models
- Experience understanding and developing requirements for analytical projects.
- Experience with Contact Centre as a service (CCaaS) solutions and understanding of client interaction data is required.

**Nice To Have Skills**- Experience with dimensional modeling techniques.
- Experience with PowerBI, PowerView, Microsoft SQL Reporting, and Analytical Services.
- Experience with relational database modeling techniques.
- Experience working in a data warehouse/business intelligence or relevant data environment in either a development or support role.

**Location**
- Edmonton/Remote
- **Work Environment**
- 12 months with extensions
- **Hourly Rate**
- Negotiable

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