Planner - Level 2

**About TransX**

The TransX Group of Companies is one of the largest providers of premier integrated transportation and logistics services across North America. With 9 locations across Canada and the USA, approximately 1800 team members, and over 4000 trucks, trailers, and containers, our team is dedicated to building strong business relationships and providing service excellence to support our customer’s business needs.

TransX team members demonstrate a high level of initiative, commitment to customer service excellence, passion for providing innovative solutions and achieving results. TransX will set the industry standard for safety, service, and customer satisfaction in all market segments in which it operates. TransX supports team members in achieving their potential, and values relationships build on trust, respect, and integrity.

Our goal is to be the premier provider of rail-centric transportation solutions to North America's business community. It begins with employing, retaining, and developing the best employees in the industry.

**The Opportunity**

If you have a strong commitment to customer service, have a great attitude and personal leadership skills, and want to join a dynamic team in a fast paced and rewarding environment, we may have the career opportunity for you.

The TransX Group of Companies has an exciting opportunity for a **Planner** to join the Operations department in our Aberfoyle facility. This position is responsible for:

- Complete daily tracking reports, track inbound vessels and coordinating empty cube for the correct days
- Accepting tenders and generating orders in TMW
- Scheduling trans-loads with the warehouse; communicate drop and pick-up appointments to other department stakeholders as required
- Tender port pick-ups to carriers as required; communicate empty units to carriers for pick-up
- Prepare necessary paperwork for cross-dock and own paperwork flow through to load handoff
- Schedule unload crews when physical lumping is necessary
- Verify customs status of inbound loads. Complete all customs documentation procedures as required and maintain necessary record keeping
- Send arrival WACM messages to CBSA in a timely manner
- Track all shipments from arrival through to point of handoff, ensuring timely resolution to transit delays in the lower mainland
- Create outbound manifests and assign orders accordingly
- Coordinate and assign moves to local dispatch and/or tender drayage to in-service carriers as required
- Request rail reservations, reserve intermodal cube and prepare bonded paperwork and intermodal billing
- Investigate delays, left-behinds, etc. and report concerns to the appropriate parties; escalate transit delays as required
- Respond to requests and inquiries from internal and external customers.
- Contribute to a positive work environment.
- Liaise with internal and external stakeholders to investigate and resolve operational issues.
- Maintain data integrity for all orders including document scanning.
**Shift**:Monday to Friday; 7:30 a.m. to 4:30 p.m.
**Qualifications**

**Requirements**:

- Dispatch experience in rail or road operations with temperature controlled product would be considered an asset.
- High school diploma or equivalent.
- Superior organizational skills including time management, attention to detail and the ability to prioritize and multi-task.
- Excellent oral and written communication skills and good judgement; proven ability to respond or escalate inquiries appropriately.
- Ability to clearly communicate problems and solutions to others.
- Proven ability to work independently is essential.
- Proficient in critical thinking and decision-making.
- Strong interpersonal skills, ability to build and foster relationships with internal and external customers.
- Driven to achieve high-levels of customer satisfaction.
- Strong computer and analytics skills including superior knowledge of spreadsheet and related software. Experience with T_MW _and_ Microsoft Excel, _would be considered an asset.
- Knowledge of the Port and CN’s network including terminal abilities, challenges and cut-offs would be considered an asset.
- Knowledge of CBSA and bonded moves considered an asset.
- Certification in Supply Chain or Logistics is preferred.
**The Rewards**

We offer a comprehensive wage and benefits package. A career with the TransX Group of Companies provides you with the opportunity to develop your own potential. An entrepreneurial spirit is encouraged and success is rewarded. We operate with the philosophy that the company is successful when its employees are successful.

If you have a passion for results and want to grow your career with a dynamic and growing industry leader, please submit your resume with a cover letter by clicking on the**_ APPLY BUTTON_** above.
- TransX is an equal opportunity employer with a strong commitment to the individual and collective growth of our employees and a commitment to diversity and inclusiveness in