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Air Export Specialist

4 weeks ago

SaintLaurent, Canada OEC Group (Canada) Full time

The OEC Group, a leading international freight forwarder and logistics provider worldwide, is looking for dynamic, highly motivated team players who are dedicated to excellence and welcome challenging and rewarding opportunities. We offer hybrid working conditions, excellent benefits, opportunities for growth within the company and salary commensurate with experience. The OEC Group is an Equal Opportunity Employer.

OEC Group is actively seeking to fill the regular full-time hybrid **Air Export Specialist - Time Critical Solutions** role at the head office located in St-Laurent, Qc.

**Responsibilities**:
Working under the direction of the Export Manager, the **Air Export Specialist** has the following main responsibilities:

- Respond to expedited client shipment requests
- Book with the respective cargo operators and transport companies based on the client need and request
- Prepare sale rate quotation to the client based on the best cost/ service solution provided by the transport companies
- Shipment’s pickup arrangements and planning for trips based on client timelines
- Shipment tracking, handling, billing, delivery and release
- Review and approval of suppliers’ invoices if required
- Correspondance with Overseas offices
- Responsible for resolving in a diligent and business efficient manner customer complaints and implement measures to prevent their frequency and recurrence
- Responsible to resolve internal and operation problems on a diligent and business efficient manner in order to prevent service deficiencies and/or customers’ dissatisfaction
- Improve on an ongoing basis internal systems and procedures in order to favor customer service and department internal efficiency
- Other tasks and duties assigned by the manager from time to time
- Availability for after hours follow up and attend to client calls for critical shipments

**Role Requirements**:

- Minimum of 2-3 years of experience in air freight export operations
- Trucking, Courier, Handcarry experience is a plus
- Good knowledge of the Canadian and US Air processes and regulations
- Good understanding of time sensitive shipments and ability to make quick turnaround for client request
- Read, monitor and respond promptly to all incoming communications (clients and other business partners - domestic and overseas) in order to properly manage and control daily operational issues
- Customer service oriented
- Understands the importance of team work and of maintaining harmonious and collaborative relations with his/her superiors, working colleagues and other departments' or stations' personnel
- Person meticulous and accountable
- Ability to set priorities and organize workload assigned in an efficient manner
- Ability to work in a fast paced working environment
- Ability to communicate effectively in English and in French, verbal and written

**Working Conditions**:

- Hybrid workplace - remote and on-site
- Employment Status: Regular, full-time
- Work week: 37.5 hours

This role is for someone looking to develop a career in a newly developed department. It is a rewarding opportunity in an ever growing company in a thriving global industry.

**To Apply**:
Please send a resume and cover letter.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- Vision care

Schedule:

- Day shift
- Evening shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

**Experience**:

- Air Freight: 2 years (preferred)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)