Coordinator, Membership Engagement

2 weeks ago

Toronto, Canada The Toronto Region Board of Trade Full time

**Position Description**:
***
**Role Description**:

- Responsible for supporting the retention of SME member base of the Board by aligning our services with our members goals and objectives.
- Through virtual and in-person meetings understanding our members’ unique business objectives, such as contributing to our region’s growth, their business development objectives, and building brand awareness by leveraging the Boards membership offerings.
- Support and work directly with all internal Board teams on specific projects to ensure we are delivering the highest level of value to our member community.
- Keep apprised of Board assets, including events, programs, business services, amenities, and products, in order to support development of member solutions.
- Communicate effectively with clients and team members.
- Attend business pitch and proposal meetings with business executives, government officials and other stakeholders, conveying professionalism and confidence.
- Achieve ambitious monthly, quarterly, and yearly retention targets and key performance indicators for existing members, as well as identifying new member opportunities when appropriate.
- Attend Board events to network with members/non-members to drive engagement and strengthen relationships with the board.

**Your experience includes**:

- 1-2 years of Account Coordinator experience, preferably in a business-to-business environment managing SME clients.
- Experience in cross collaboration with internal departments to manage specific projects.
- Experience in a CRM-driven environment, including the management of accounts and documenting activity.
- Demonstrated experience in managing current accounts and driving engagement.
- Strong problem-solving, analytical and negotiation skills.
- Confident, clear communications and interpersonal skills.

**You’re often described as**:

- Highly organized and a target driven individual.
- A self-starter with the ability to work independently.
- Experience with account management, with a passion to service their clients.
- Collaborative effectively with colleagues from all levels and departments.
- Agile and open to changing directions, adopting new practices, or learning something new.
- A strong communicator.
- Empathetic and aware of interpersonal dynamics.
- A strong multitasker with the ability to navigate competing deadlines.

**About the Toronto Region Board of Trade**
- At Toronto Region Board of Trade, you work closely with a collaborative, results-driven team of city builders. You will be centre stage on the issues that matter to the region. Working at Toronto Region Board of Trade gives you an opportunity to work with thought leaders, while collaborating with our dynamic, diverse membership.
- Our culture is grounded in core values that include:

- Accountability - We are accountable to our Members, stakeholders and each other.
- Collaboration - We are our strongest when we work together.
- Connections - We engage and build communities.

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