IT Support

2 weeks ago

Montréal, Canada soho square solutions Full time

**Job Details**

Responsible for deployment, maintenance and support IT Systems and Networks in CAE a Systems Administration:

- Builds and maintains the servers, plans and deliver on the IT infrastructure changes
- Performs regular maintenance, monitoring and tuning of IT Systems
- Conducts servers and systems repairs, upgrades, patches and installations
- Collaborates with CAE Global IT staff, suppliers and contractors to troubleshoot issues
- Analyses event logs and mitigates threats to IT environment
- Ensure servers & computers’ critical vulnerabilities are addressed within 48h Technical Support (2 & 3rd Level)
- Provides the Tier 2 & 3 IT support for the staff across the organization.

May include ad-hoc out of hours’ support due to 24/7 nature of the business (staff travel, emergencies etc.)
- Repairs and recovers from major hardware or software failures
- Provides experts advice to Helpdesk Admins and assists in troubleshooting major issues IT Projects delivery and support
- Delivers internal IT Infrastructure projects and initiatives
- Deploys entire systems at remote locations with tight constraints
- Produces technical documentation and manuals
- Cooperates with other project teams on technical matters
- Researches and tests new solutions that may be advantageous to the business
- Backups and Disaster Recovery
- Implements and monitors backups, server replication and other key metrics daily
- Manages large volumes of data (maintenance, backups, restores)
- Updates and periodically tests the Disaster Recovery procedures

**Job Type**: Fixed term contract
Contract length: 12 months

Pay: $45.00-$55.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- RRSP match
- Vision care
- VRSP

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay
- Overtime pay
- Retention bonus
- Signing bonus
- Tips

**Experience**:

- IT support: 3 years (required)
- Disaster Recovery procedures: 1 year (required)
- Technical Support (2 & 3rd Level): 1 year (required)

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