Manager, Customer
2 weeks ago
Job Description: **MANAGER, CUSTOMER AND DIGITAL EXPERIENCE STRATEGY** **Richmond** **The Opportunity** As one of the largest ferry operators in the world, BC Ferries has proudly served coastal communities for over 60 years. We are committed to delivering safe, efficient, and customer-focused travel experiences. We’re looking for a strategic, customer-obsessed leader to join our Brand & Customer Experience team and help shape the way BC Ferries connects with people across all touchpoints — in-person, digital, real-time, and offline. We're seeking a highly organized, analytical, and empathetic leader who thrives in a cross-functional environment, building strong partnerships and advocating for seamless, accessible, and intuitive experiences. Join us and be part of a team committed to putting customers and communities at the centre of everything we do. **The Role** Reporting to the Director, Brand and Customer Experience Strategy, you bring energy and strategic oversight to key areas such as: - Leading the development, implementation, and ongoing refresh of the Customer and Digital Experience Strategy - Mapping the full customer journey across all real-time, offline, online, in-person, and digital touchpoints - Collaborating with Operations and support departments to ensure cohesive, efficient, and accessible experiences - Championing usability, accessibility, and intuitive navigation across all customer-facing interfaces - Identifying and recommending policy changes to enhance the customer experience - Leveraging research and feedback to understand evolving customer needs and pain points - Ensuring transparent and effective customer communications across departments - Measuring and analyzing customer satisfaction to inform continuous improvement - Leading and coaching the Customer Experience team, ensuring strong business planning and budgeting practices **What you bring to the team** - A bachelor’s degree or higher in Marketing, Communications, Social Sciences, Business, or related field - 7-9 years of experience in customer and digital experience management - Proven ability to lead strategy development and cross-functional collaboration - Experience driving customer experience improvements in complex, multi-touchpoint environments - Strong analytical skills with the ability to see the big picture while focusing on detail - Excellent communication (verbal and written), presentation, and interpersonal skills - Strong planning, organizational, and project management capabilities - A collaborative, team-first approach and ability to coach and lead others - Proficiency in Microsoft Office and familiarity with research or analytics tools **Join us** If this sounds like your next great career move, please submit your cover letter and resume by **September 17, 2025.** **Additional information** - "We connect communities and customers to people and places important in their lives”_ - We appreciate the interest of all applicants; however only those selected for an interview will be contacted._
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Customer Success Manager
1 week ago
Richmond, Canada ZE Power Group Full time**The Opportunity** ZE PowerGroup Inc. (ZE) is a global leader in the development of enterprise data management and analysis software. We design and develop ZEMA, a sophisticated suite of products that provides clients with powerful capabilities for data collection, process automation, and business intelligence through web-based analytical tools, services,...
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Customer Success Manager
1 week ago
Richmond, Canada ZE Power Group Full time**The Opportunity** ZE PowerGroup Inc. (ZE) is a global leader in the development of enterprise data management and analysis software. We design and develop ZEMA, a sophisticated suite of products that provides clients with powerful capabilities for data collection, process automation, and business intelligence through web-based analytical tools, services,...
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Customer Experience Manager
2 weeks ago
Richmond, Canada Michaels Full timeStore - VAN-RICHMOND, BC Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. - Assist Store Manager in leading and managing adherence to Standard Operating...
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Customer Experience Manager
7 days ago
Richmond, Canada Melanie Lyne Full timeWe are seeking a Store Assistant Manager to join our team at Laura - Richmond Centre South, 6551 No. 3 Road, Richmond, British Columbia, Canada. Job Description Posted Monday, September 29, 2025 at 4:00 a.m. Join our team to achieve your full career potential! We are proactive, outside the box thinkers and doers who stop at nothing to make the iconic...
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Customer Care Manager
2 weeks ago
Richmond, Canada BOMBAY HAIR Full timeBombay Hair is a fast growing e-commerce company, we specialize in hair extensions, hair styling tools, accessories, and hair care. Since 2013, Bombay Hair has continued to grow as a leading hair extension brand within Canada and the USA. With this growth, we want to take our customer experience to the next level! **The Role**: Our Customer Care Team is...
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Customer Relations Manager
6 days ago
Richmond, Canada IKEA Full timeWho you are - You love working in a fast paced and constantly changing retail/ home furnishing environment - You have at least 3 years of direct Leadership experience in a high-volume Sales, Retail or Customer Service environment, leading medium to large sized teams - You understand the needs and expectations of customers and co-workers from various touch...
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Customer Experience Manager
1 week ago
Richmond, Canada Melanie Lyne Full timeWe are seeking a Store Assistant Manager to join our team at Laura - Richmond Centre South, 6551 No. 3 Road, Richmond, British Columbia, Canada.Job DescriptionPosted Monday, September 29, 2025 at 4:00 a.m.Join our team to achieve your full career potential!We are proactive, outside the box thinkers and doers who stop at nothing to make the iconic Laura and...
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Customer Success Manager
2 weeks ago
Richmond, Canada Norsat International Inc. Full time**Why Join Norsat International Inc.?** We have an innovative and outstanding team of industry professionals who drive our ongoing success at Norsat International Inc. We strive to offer a supportive, inclusive and nurturing environment that helps our employees expand their careers and reach their highest potential. **Summary**: The Customer Success...
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Customer Success Manager
6 days ago
Richmond, Canada Norsat International Inc. Full time**Why Join Norsat International Inc.?** We have an innovative and outstanding team of industry professionals who drive our ongoing success at Norsat International Inc. We strive to offer a supportive, inclusive and nurturing environment that helps our employees expand their careers and reach their highest potential. **Summary**: The Customer Success...
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Customer Success Manager
2 weeks ago
Richmond, Canada Remote Kitchens Full time**Who we are**: Remote kitchen is a Saas(software as a service) company to empower each restaurant to be able to accomplish the digitalization transformation. If the restaurant doesn't have any presence on any food delivery platform, Remote Kitchen will help you to show up on the food delivery platform at our own cost and gain more orders online. If the...
