Customer Relations Manager

1 week ago

Richmond, Canada IKEA Full time

Who you are
- You love working in a fast paced and constantly changing retail/ home furnishing environment
- You have at least 3 years of direct Leadership experience in a high-volume Sales, Retail or Customer Service environment, leading medium to large sized teams
- You understand the needs and expectations of customers and co-workers from various touch points within a retail environment
- You’re very results driven and analytical.
- You’re quick on your toes and a great problem solver (especially when it comes to customer conflicts).
- You have amazing attention for details and can effortlessly juggle multiple competing priorities while keeping a smile on your face
- You are a total people-person and can strike up a conversation easily
- You have an obvious passion for IKEA products and design, as well as our Sustainability commitment
- Your management style can be summed up like this: open door, empowering, strategic and supportive. You believe that leadership is a collective activity where we all have something to learn from each other.
- You love having a flexible schedule

A day in your life with us
- Coach, manage, mentor and onboard new and existing team members to ensure that they succeed. This includes identifying and developing internal talent for the future.
- Establish and maintain service agreements with internal stakeholders and external partners in order to protect operational standards.
- Ensure that the departments under your function are following internal, national and global rules, regulations and policies.
- Along with other management team members, create and implement a customer-focused business plan for the upcoming fiscal year.
- Participate in Leadership meetings with other Store/Department Managers to discuss business needs and objectives
- Support the overall store business plan as well as the specific team goals
- Plan and determine what departmental resources and investments are needed to ensure that the services offered meet and exceed customer expectations.
- Influence your team with customer insights that will allow them to make decisions that meet the needs of customers.
- Implement any new ways of working, processes or techniques
- Supporting the team with additional duties, as required

Together as a team

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people

JUST SO YOU KNOW

In the IKEA world, this position is officially referred to as: Customer Relations Manager

  • Customer Relations Manager

    1 day ago

    Richmond, Canada IKEA Full time

    **Job ID**: 269111 **Date posted**: 12/12/2024 **Who you are** - You love working in a fast paced and constantly changing retail/ home furnishing environment - You have at least 3 years of direct Leadership experience in a high-volume Sales, Retail or Customer Service environment, leading medium to large sized teams - You understand the needs and...

  • Customer Relations Coordinator

    2 weeks ago

    Richmond Hill, Canada Amico Full time

    **CUSTOMER RELATIONS COORDINATOR** **As a Customer Relations Coordinator,** - You are responsible for managing complex product purchases with assigned customers, including validating pricing, products and shipping. Your customer service experience and the ability to communicate well will be essential. Ensuring customer satisfaction by quick responsiveness...

  • Admin. Assistant-customer Relation

    6 days ago

    Richmond, Canada Elite Wealth Management Full time

    As part of our Elite Wealth Management team, you will share our philosophy that is focussed on our client’s success, we provide insightful and personalized financial advice that is designed to achieve the individual needs of our clients. Operating at the highest levels of integrity and transparency, we give our clients clarity and peace of mind about their...

  • Admin. Assistant

    2 weeks ago

    Richmond, Canada Elite Wealth Management Full time

    As part of our Elite Wealth Management team, you will share our philosophy that is focussed on our client’s success, we provide insightful and personalized financial advice that is designed to achieve the individual needs of our clients. Operating at the highest levels of integrity and transparency, we give our clients clarity and peace of mind about their...

  • Customer Relations Coordinator

    2 weeks ago

    Richmond Hill, Canada York Region Full time

    **Job Description**: **POSITION PURPOSE** **MAJOR RESPONSIBILITIES** - Identifies changes required to the CRM system, including, categories, routes, service operator, fleet and fare machine information, update workflows and validation rules to ensure the CRM is optimized for Customer Service staff’s needs - Conducts needs assessments for the Transit and...

  • Manager, Valuation and Customer Relations

    1 week ago

    Richmond Hill, Canada Municipal Property Assessment Corporation Full time

    Date: Nov 8, 2024- Location: Richmond Hill, ON, CA- Type of Position: Permanent ( Standard Req Only)- Type of Position: - Number of Positions: 1- Salary Min: $108,208.00- Salary Max: $135,259.00- Description: - Do you want to be part of a team helping to strengthen every community across Ontario? Are you interested in seeing the importance of your work...

  • Customer Relations Coordinator

    1 week ago

    Richmond Hill, Canada York Region Full time

    **Job Description**: **POSITION PURPOSE** **MAJOR RESPONSIBILITIES** - Identifies changes required to the CRM system, including, categories, routes, service operator, fleet and fare machine information, update workflows and validation rules to ensure the CRM is optimized for staff’s needs. - Identifies issues and consults with ITS Branch to ensure...

  • Administrative Assistant-customer Relations

    3 days ago

    Richmond, Canada Elite Wealth Mgmt Full time

    **Administrative Assistant-Customer Relations** As part of our Elite Wealth Management team, you will share our philosophy that is focussed on our client’s success, we provide insightful and personalized financial advice that is designed to achieve the individual needs of our clients. Operating at the highest levels of integrity and transparency, we give...

  • Community Relations Manager

    1 day ago

    Richmond, Canada Verve Senior Living Full time

    **_Come join us and help make a difference in the lives of older adults! As employees at a Verve Senior Living Retirement Residence, our primary goal is to help each person, have a great day, every day! Our employees thrive on collaboration and have a passion for excellence, achieving multiple awards including the Order of Excellence in Quality, from...

  • Customer Success Manager

    1 week ago

    Richmond, Canada ZE Power Group Full time

    **The Opportunity** ZE PowerGroup Inc. (ZE) is a global leader in the development of enterprise data management and analysis software. We design and develop ZEMA, a sophisticated suite of products that provides clients with powerful capabilities for data collection, process automation, and business intelligence through web-based analytical tools, services,...