Customer Experience Manager

1 week ago

Richmond, Canada Michaels Full time

Store - VAN-RICHMOND, BC

Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
- Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
- Plan and lead the execution of class and in-store events in accordance with Company programs
- Lead the omnichannel processes
- Manage and execute shrink and safety programs
- Assist with cash reconciliation and bank deposits
- Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
- Assist with the onboarding of new Team Members
- Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
- Serve as Manager on Duty (MOD)
- Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
- Acknowledge customers, help locate the product and provide solutions
- Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
- Manage and execute the shrink and safety programs
- Cross train in Custom Framing selling and production
- In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager

**Other duties as assigned**

**Preferred Knowledge/Skills/Abilities**

**Preferred Type of experience the job requires**:

- Retail management experience preferred

**Physical Requirements**

**Work Environment**
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
- If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
- Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

**Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.**

**Total Base Pay Range for this Position**:
$18.40 - $22.75

**Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

  • Customer Experience Manager

    5 days ago

    Richmond, Canada Melanie Lyne Full time

    We are seeking a Store Assistant Manager to join our team at Laura - Richmond Centre South, 6551 No. 3 Road, Richmond, British Columbia, Canada. Job Description Posted Monday, September 29, 2025 at 4:00 a.m. Join our team to achieve your full career potential! We are proactive, outside the box thinkers and doers who stop at nothing to make the iconic...

  • Customer Experience Manager

    6 days ago

    Richmond, Canada Melanie Lyne Full time

    We are seeking a Store Assistant Manager to join our team at Laura - Richmond Centre South, 6551 No. 3 Road, Richmond, British Columbia, Canada.Job DescriptionPosted Monday, September 29, 2025 at 4:00 a.m.Join our team to achieve your full career potential!We are proactive, outside the box thinkers and doers who stop at nothing to make the iconic Laura and...

  • Manager, Customer Experience

    1 week ago

    Richmond Hill, Canada Global Industrial Full time

    **Global Industrial**: For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color...

  • 24-62 Manager, Customer Experience

    3 hours ago

    Richmond, Canada Harbour Air Ltd Full time

    **NOW HIRING: Manager, Customer Experience** **Location**: Richmond, Vancouver **Department**: Commercial **Status**: Full-Time, Regular **About Harbour Air**: **The Opportunity**: Reporting to the Head of Digital and Customer Experience (D&CX), the Manager, Customer Experience (CX) plays a critical role in ensuring a consistent, positive, and efficient...

  • Manager, Customer

    2 weeks ago

    Richmond, Canada BC Ferries Full time

    Job Description: **MANAGER, CUSTOMER AND DIGITAL EXPERIENCE STRATEGY** **Richmond** **The Opportunity** As one of the largest ferry operators in the world, BC Ferries has proudly served coastal communities for over 60 years. We are committed to delivering safe, efficient, and customer-focused travel experiences. We’re looking for a strategic,...

  • Manager, Customer Experience

    7 days ago

    Richmond Hill, Canada Global Industrial Full time

    **Global Industrial**: For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color...

  • Manager, Customer Experience

    7 days ago

    Richmond Hill, Canada Global Industrial Full time

    For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are constantly...

  • Customer Experience Leader

    4 days ago

    Richmond, Canada Indigo Full time

    Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores,...

  • Customer Experience Associate

    4 days ago

    Richmond, British Columbia, Canada Scotiabank Full time

    Requisition ID: 244440Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.About The RoleOur Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.We Are...

  • Assistant Manager

    6 days ago

    Richmond Hill, Canada Laura Canada Full time

    Company Description Laura Canada is an iconic and innovative family-owned retailer housing two leading women’s fashion apparel brands, Laura and Melanie Lyne. Based in Laval, Quebec, we design, produce, market and distribute quality apparel across Canada. We proudly employ over 2,000 dedicated team members and operate more than 140 locations and two...