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Front Desk Supervisor

2 weeks ago

Calgary, Canada Holiday Inn Express and Suites Full time

Previous experience working at a hotel front desk.
- Proficiency with Opera Property Management System (PMS) is highly preferred.
- Acknowledge Rewards Club members and returning guests, in person or on the phone
- Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
- Handle cash and credit transactions
- Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
- Stay one step ahead of guests’ needs - record and act on their preferences, and handle their messages, requests, questions and concerns
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
- Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
- Take pride in your appearance and place as a brand ambassador
- Always know what events and activities are on the day’s schedule
- Jump into other ad-hoc duties when your colleagues need your help

**Job Types**: Full-time, Permanent

**Benefits**:

- Extended health care
- On-site parking

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift

Application question(s):

- Do you have a reliable transportation to get to your work place on time?
- Are you legally authorized to work in Canada?

**Experience**:

- customer service: 1 year (required)

Work Location: In person