Customer Service Representative

1 week ago

Edmonton, Canada Patterson Dentaire Dental Canada Inc. Full time

**Job summary**

The Customer Service Representative will be responsible for providing and maintaining a professional standard of service to our customers by responding to inquiries in a courteous and helpful manner. He or she will assist the customers in determining their professional needs when receiving or placing telephone calls.

**Major Duties**
- Responding to inquiries from customers and sales personnel.
- Determine the professional needs of customers when receiving or placing calls.
- Upgrades telephone orders.
- Introduces and promotes new products during calls.
- Researches and resolves customer problems relating to the merchandise department under guidance of lead customer service representative.
- Participates in and supports campaigns/promotions sponsored by the Marketing Department, Region and/or Branch.
- Performs other duties as assigned.

**Job qualifications**
- High school diploma or any other relevant experience.
- Previous customer service experience is required, along with excellent verbal/phone communication and organizational skills.
- Excellent verbal and written communication skills in English.
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- Mastering the Microsoft Office Suite.
- Knowledge of the dental industry is an asset.
- Knowledge of SAP software is an asset.

**Job Types**: Part-time, Permanent

Expected hours: 22.5 per week

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Work Location: In person

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