Contact Centre Intake Officer
1 week ago
**Competition Number**: LAA-22-66
**Job Type**: Part-Time, Permanent
**Location**: Edmonton, AB
**Posting**: External
**Competition Ends**: When suitable applicant found.
**Who We Are**:
As a publicly funded, non-profit organization, Legal Aid Alberta provides affordable legal services in family law, domestic violence, child welfare, immigration, and youth and adult criminal defense. We are Alberta-wide, with 300 staff and 1,200 private practice lawyers helping people overcome their legal challenges in more than 75 communities across the province.
**Who You Are**:
Working at Legal Aid Alberta means you care about people and empathize with their situation. You have excellent communication skills especially in tough situations. You’re computer-savvy and more organized than anyone you know. Fast-paced work environments give you a rush and you’re always up for a challenge. You love learning new things, solving problems, and can adapt to change quickly. You care deeply about the success of our team and our organization.
**Job Description**:
Reporting to the Manager, Client Intake Services, some of the key responsibilities include:
- Talking to clients on the phone to determine if they’re eligible for Legal Aid Alberta services.
- Referring clients to the appropriate legal team, based on established guidelines.
- Answering a high volume of calls professionally and efficiently in a call centre environment.
- Entering data and record keeping.
- Assisting clients with their repayment options.
- Developing your service skills through quality assurance feedback and contact centre monitoring.
- Contributing your ideas to further improve Legal Aid Alberta services.
- Ensuring the privacy of clients and dealing with sensitive data appropriately
**Qualifications**:
**Education and Experience**:
- To be successful in the role, you will have at least 2-3 years of work experience in jobs with a focus in customer service
- Working in an inbound call center environment will be considered as an asset
- You must have a high school diploma
- Post-secondary diploma will be an asset
**Knowledge and Skills**:
- Active listening, excellent communication skills and an ability to build rapport and convey empathy
- Ability to manage diverse and high-volume calls while completing data entry simultaneously.
- High levels of accuracy and attention to detail.
- Ability to remain calm and be effective during challenging situations.
- Ability to adapt in a changing workplace.
- Problem solving attitude
**What We Offer**:
**Perks of working with us**
- Part Time Salary Starting at - $1,687.00/month
- Monday Through Friday, 3.5 Hours per day / 17.5 Hours per week.
- RRSP with 7% employer match
- Paid holidays
- Health and dental benefits
- Room to grow your career
**Requirements**:
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Edmonton, Canada Legal Aid Alberta Full timeWho We Are As a publicly funded, non-profit organization, Legal Aid Alberta provides affordable legal services in family law, domestic violence, child welfare, immigration, and youth and adult criminal defense. We are Alberta-wide, with 300 staff and 1,200 private practice lawyers helping people overcome their legal challenges in more than 75 communities...
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