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**Who are we?**
We are a premium natural health company from British Columbia, Canada, obsessed with helping people live healthier for over 30 years now
As trendsetters in the health industry, we strongly believe everyone should have accessibility to natural wellness solutions. We are award-winning innovators, whose collective commitment is to offer the highest-quality standards and put our customers first.
**Why work for Organika?**
Working with us means you will belong to a team of driven individuals who thrive in a versatile and ever-changing environment. We are on a journey to achieve our vision of being the
_#1 guide for natural health in Canada_ and we are looking for individuals who are genuinely excited about this
Certified as a
_Great place to Work®_ and a
_Diversity Equity Inclusion Workplace_ we are serious about providing an environment that supports happy, healthy, and hungry individuals achieve their personal and professional dreams. With over 70% of our team holding nationalities outside of Canada, and the ability to speak over 25 different languages, we are a team that welcomes everyone.
Aside from being a part of a globally recognized brand, there are some great benefits as well Enjoy a bunch of OrganiPerks at your fingertips, including access to an on-site RHN, yoga, guided mediation, professional development allowance, fitness reimbursements, product discounts... just to name a few.
**Want to know more about the role?**
At our Head Office based in downtown Vancouver BC, the AR Collections Administrator is responsible for enhancing enhance our accounts receivable process. This role involves liaising with Canadian customers to ensure prompt and efficient collection of outstanding payments, maintaining accurate customer records, and fostering positive customer relationships.
Let’s get into the detail. This role will:
Receipts and Cash Application:
- Process client credit card charges.
- Reconcile any discrepancies between payments and accounts receivable records
Collections:
- Engage with customers to resolve outstanding issues and disputes.
- Escalate billing discrepancies or disputes to the supervisor to expedite payment.
- Collaborate with internal teams to address and resolve customer inquiries or issues.
Reporting and Analysis:
- Provide regular updates and reports on collection activities and progress.
- Generate routine reports on the status of accounts receivable.
- Analyze trends and recommend process improvements to boost efficiency.
Relationship Management:
- Cultivate positive relationships with customers, sales teams, and other stakeholders.
- Collaborate with teams to address customer concerns and optimize processes.
Other related duties as assigned from time to time
**Who would thrive in this position?**
You are an innovative and hungry individual who has the humility to learn and develop alongside your team.
To be successful in this role, you will need:
- A diploma in Business, Finance, or a related field is preferred
- Demonstrable experience in collections, accounts receivable, or a customer service role.
- Excellent verbal and written communication skills in English are essential.
- Ability to professionally and efficiently handle customer inquiries and concerns..
- Ability to effectively communicate with customers, taking into account cultural nuances.
- Proficient in using Microsoft Office Suite (Word, Excel, Outlook).
- Detail-oriented with a strong commitment to accuracy.
- Ability to prioritize tasks, work under pressure, and meet deadlines.
- Live by our company core values of humble, driven, accountable and healthy.
If this sounds like a journey you want to be a part of, reach out
