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Call Center Representative

2 weeks ago

Woodstock, Canada BearCom Canada Corp. Full time

As a **Message Center Representative**, you will provide quality and efficient customer service to all BearCom customers, both external and internal.

BearCom Canada is currently seeking a part time Customer Service Representative to join the Woodstock Message Centre team.

Ask yourself:
RESPONSIBILITIES
- Responsible for answering and responding to incoming customer calls/inquiries.
- Accurately gather data in an efficient and error free manner.
- Assists customers and troubleshoots questions, issues, complaints, inquiries related to products and services sold.
- Performs other general office duties as required, which could include, order entry, or quality control checking.
- May be asked to participate in special projects related to client requests.

QUALIFICATIONS
- Must be PC literate and familiar with the Internet.
- Able to interpret policies and procedures.
- Must have good aptitude in solving customer service issues.
- Able to work as a team player and build rapport with the Support Service Callers and Clients.
- Must be able to multi-task.
- Must have enthusiasm for customer service and understand the requirements of genuine customer commitment.
- Must possess operational knowledge of major office equipment.
- Must be available for all different shifts as the call center is open 24 hours a day, 7 days a week, and 365 days a year.

BearCom offers competitive compensation to all its employees as well as comprehensive benefits which include: Medical, Dental, Vision, RRSP UPON HIRE, and much more.

**Job Types**: Full-time, Part-time, Permanent

Pay: From $18.05 per hour

Expected hours: 25 - 40 per week

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed

**Language**:

- Fluent English (required)

Work Location: In person