Bdc Representative

_**The Power Garage is hiring a BDC Representative.**_

**Who We Are**

15 Years ago The Power Garage started out as a small family run motorcycle dealership. We have since grown into a multi-dimensional outdoors store. We are a one stop shop for all recreational enthusiasts. Helping families create memories is our core goal. We are looking for passionate team members who are hard working and looking to join a fast-paced retail environment. Customer experience and service is our number one priority.

**What You Bring to the Role**
- Professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner.
- Ability to maintain a high level of customer service.
- Natural ability to speak and engage with customers.

**What You’ll Do**
- Answer all incoming phone calls and direct them to the proper department.
- Make BDC calls daily and achieve targets set by your manager.
- Identify clients needs and direct them to the right department.
- Follow proper processes.
- Adapt communication style to deliver information effectively to a range of individuals.
- Handle customer complaints as a customer service ambassador as they arise, escalating to the appropriate individual as deemed necessary.
- Keep up-to-date records in our CRM system
- Assist with other administrative tasks assigned

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- **What We’d Like From You**:

- Experience in a dealership environment is an asset but not mandatory we will train the right individual to ensure success.
- Occasional overtime required during peak season.

**What's In It For You**
- Company events
- Benefits
- On-site parking
- Paid time off
- Store discount

**We thank you for your interest in The Power Garage however only those selected for an interview will be contacted.**

Pay: $20.00-$23.00 per hour

Additional pay:

- Overtime pay

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Store discount

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Expected start date: 2025-07-06