Service Concierge
2 weeks ago
Bay King Chrysler has been elevating the car buying and servicing experience in Hamilton since 1968. We take pride in our commitment to exceeding expectations and are currently seeking a dynamic and customer-focused individual to join our team as an Automotive Service Concierge.
As an Automotive Service Concierge, you will play a crucial role in ensuring an exceptional experience from the moment clients enter our state-of-the-art service center. You will be the first point of contact, providing personalized assistance and guidance throughout a client’s service journey. This position requires a customer-oriented mindset, excellent communication skills, and a passion for going above and beyond.
**Responsibilities**:
- Greet and welcome customers upon their arrival at the service center.
- Listen to customer concerns and service requests, documenting them accurately.
- Assist in scheduling service appointments and provide detailed information about the services and products offered.
- Coordinate with service advisors and management to ensure timely and efficient completion of customer requests.
- Communicate updates and progress to customers during their vehicle's service process.
- Address customer inquiries, resolve issues, and provide assistance with additional service recommendations.
- Maintain a clean and organized reception area for a professional and inviting atmosphere.
- Collaborate with other team members to uphold a high standard of customer service.
**Qualifications**:
- Excellent communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Customer-focused mindset with a commitment to delivering outstanding service.
- Ability to handle multiple tasks in a fast-paced environment.
- Proficient computer skills for scheduling and record-keeping.
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
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