Service Representative

2 weeks ago

Saskatoon, Canada SaskTel Full time

**Service Representative (Sales/Credit Services)**:

**Location**:Saskatoon, SK
**Number of Positions**:6
**Salary**:$26.64/hour
**Type of Position**:Part Time
**Closing Date**:11/13/2024

**Competition Comments**:THIS IS FOR THE SASKTEL COLLECTIONS QUEUE

**.**

**POSITION OVERVIEW**

Represents the Corporation in all types of customer contacts including determining customer's needs and requirements, recommending solutions, sale of products and/or services, collection and adjustment of accounts and handling public inquiries. Completes internal work and procedures to ensure the customer's requirements are met or exceeded.

**TYPICAL DUTIES & RESPONSIBILITIES**
(Not all inclusive or applicable to all assignments)

1. Determines customer needs and requirements in a competitive environment. Initiates/prepares sales proposals as required and recommends optimum service solutions to the customer. Utilizes support personnel as required.

2. Sells products and/or services on an initiated and/or demand basis.

4. Treats customer accounts to minimize revenue losses, handling legal issues as necessary. Negotiates with customers for adjustments to and extensions of credit to their accounts. Adjusts/corrects errors and/or omissions on customer accounts. Secures payment on NSF cheques.

5. Prepares associated forms (i.e. service orders, etc.) for personal sales activity and those referred from other sales channels. Activates services and/or features on real time basis. Reviews service orders for accuracy.

6. Participates in sales campaigns and retention activities on an initiated and/or demand basis.

7. Maintains related reports and updates mechanized systems.

8. Handles all customer inquiries/complaints and resolves disputes.

9. Assists other internal departments as required.

**QUALIFICATIONS**
1. Working knowledge of techniques needed to persuasively promote the sale of products and/ or services.

2. Excellent verbal communication skills and the ability to influence, persuade and deal effectively with others in conflict situations.

3. Good written communication skills.

4. Working knowledge of SaskTel products and services.

5. Analytical, problem solving and decision-making abilities.

6. Working knowledge of SaskTel systems used in daily job functions.

8. Ability to multi-task.

9. Successful completion of prescribed training courses.

10. Ability to adapt to a constantly changing environment.

11. Keyboarding skills 20 WPM.

**What you can expect**:

- An acceptable criminal record check is a condition of employment at SaskTel.


At SaskTel, we believe in fostering a diverse and inclusive workforce that reflects the customers and communities we serve. We strive to create an environment where all employees feel empowered to contribute their unique perspectives, driving innovation and creativity, while advancing our efforts as Saskatchewan’s leading Information and Communications Technology provider.

As one of Saskatchewan’s Top Employers, we offer rewarding work, competitive salaries, comprehensive health and dental plans, pension plans, flexible work arrangements, paid time off, training & more For more information on our benefits please click here: SaskTel’s Benefits.

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