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Customer Service Representative

2 weeks ago

SaintJeansurRichelieu, Canada ABB Full time

**Customer Service Representative**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
**Your responsibilities**:

- Order management such as but not limited to order editing or entry, following up on rush/project/drop ship orders, EDI/Order Resolution correction.
- Maintaining and tracking orders as requested by our customers (i.e. changing carrier/ quantities, POD/packing slips) Resolving after order problems, RMAs, ESEDs and warranty requests from Marketing.
- Improving, confirming and updating estimated ship dates.
- Completing customer support related projects and mailings as required.
- Developing a solid customer relationship by having regular scheduled calls/meetings with key customers to keep them informed on our delivery challenges, GeoZone schedule changes, Organizational changes as well as obtaining their feedback and working with the right team to address any needs/issues discussed.
- Developing their career path and basic product knowledge.
- Collaborating with others to help improve drive continuous improvement of processes and workload as well as data integrity.
- Supporting the team in your best capacity by putting your strengths at the service of others.

**Your background**:

- 3 years of customer service experience
- Good presentation and professional attitude both orally and in writing
- Bilingual English French, spoken and written
- Skill with computer systems
- Ability to follow established procedures
- Knowledge of SAP (an asset)

**Benefits**:

- Retirement plan
- Accident insurance
- Healthcare plan
- Wellbeing program

**More about us**: