Customer Experience Representative

**JOB OFFER: Customer Experience Representative**
- Are you looking for new challenges? Would you like to work in an innovative company within a multidisciplinary team? Are you excited by the idea of changing the lives of workers by providing innovative exoskeletons? If so, Mawashi Science & Technology would like to hear from you_

**Company Description**

Mawashi Science & Technology is a Canadian cutting-edge innovation company that develops physical assistive devices, notably revolutionary exoskeleton technologies. Based in Saint-Jean-sur-Richelieu on the south shore of Montreal, Mawashi uses modern sciences such as ergonomics, human factors, and biomimicry, as well as a highly creative approach to new product development that includes engineering and industrial design. Our corporate mission is to protect human health, unlock individual potential, and drive technological progress for the betterment of society (all this while having fun). Our core values are ingenuity, integrity, and determination. Our corporate culture fosters teamwork, communication, and collaboration.

Mawashi is currently looking for a passionate Customer Experience Representative who wants to make life easier for workers and ensure an unparalleled customer experience

The responsibilities attached to this position are as follows:
// Provide an exceptional customer experience before, during, and after the sales process and maintain good relationships with customers and users.

// Collect customer feedback and collaborate with various team members, human factors, design, engineering, operations to improve customer satisfaction.

// Promote the brand and service offer and establish a trust relationship with new leads.

// Perform web demonstrations or in person demonstrations at the client’s location.

// Analyze client tasks and propose the most suitable solutions for their needs (products / options / accessories).

// Check the accuracy of customer orders, including taking measurements and selecting the correct module sizes.

// Deliver exoskeletons and provide user training.

// Regularly follow up with clients to ensure total satisfaction.

// Propose improvements for sales and customer follow-up to management.

**Values and Soft Skills**

// Communication, interpersonal, and popularization skills.

// Focused on customer satisfaction.

// Concern for the health of our end-users.

// Team spirit and sense of collaboration.

// Dynamism and resourcefulness.

**Desired Skills**

// Bachelor's degree in an appropriate discipline (e.g., kinesiology, ergonomics, etc.) or equivalent.

// Minimum of two (2) years of experience in a similar position or equivalent experience.

// Asset: experience in task or workstation analysis.

**Workplace**: Saint-Jean-sur-Richelieu, QC (south shore, 25 min. from Montreal)

**Employment status**: Permanent

**Work schedule**: Full-time, flexible schedule

**Salary and conditions**:Compensation based on qualifications and experience.

**Start date**: As soon as possible

**Other**: A criminal background check will be performed.

**Job Types**: Permanent, Full-time

**Salary**: From $65,000.00 per year

**Benefits**:

- Automobile allowance
- Casual dress
- Company events
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Language training provided
- Life insurance
- On-site gym
- On-site parking
- VRSP
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Service à la clientèle: 2 years (preferred)

**Language**:

- French (preferred)

Work Location: Hybrid remote in Saint-Jean-Sur-Richelieu, QC J3B 7Y5