Service Supervisor

**About Us**

Kampen Appliance Service Inc. is a leader in high-end appliance service, representing premium brands such as Sub-Zero, Wolf, and Cove. For over 55 years, we’ve set the standard for craftsmanship, integrity, and white-glove customer care. Our name is built on precision, professionalism, and people - we take pride in the work we do and the team that makes it possible.

**About the Role**

We are seeking a Service Supervisor to lead, develop, and empower our team of skilled appliance technicians. Reporting directly to the Operations Manager, this is a hands-on leadership role focused on field performance, service quality, and technician growth.

The Service Supervisor ensures our technicians are equipped, supported, and motivated to deliver an exceptional customer experience on every visit - through coaching, preparation, and accountability.

This role bridges technical expertise with people leadership, providing the guidance, structure, and communication needed to keep our service department performing at its best.

**Key Responsibilities**
- Lead, mentor, and support the field technician team in daily operations.
- Conduct occasional field ride-alongs to observe, coach, and ensure quality workmanship.
- Pre-screen upcoming service calls to confirm accuracy, readiness, and parts availability before dispatch.
- Ensure technicians’ vehicles, tools, and supplies are stocked and prepared for upcoming jobs.
- Call and resolve client complaints or escalated service issues with professionalism and empathy.
- Monitor key performance indicators (first-time fix rate, completion time, recalls, and customer satisfaction).
- Provide detailed performance feedback and reports directly to the Operations Manager.
- Reinforce safety standards, company policies, and brand expectations in the field.
- Participate in training and onboarding of new technicians to align them with Kampen’s service philosophy.
- Collaborate with customer service and logistics teams to ensure a seamless customer experience.

**Qualifications**
- 5+ years of experience in appliance repair, HVAC, or a related field service trade.
- Proven leadership or supervisory experience - capable of leading by example.
- Strong diagnostic, organizational, and communication skills.
- Ability to manage and motivate a diverse team with fairness and consistency.
- Professional presence and customer-first attitude when handling escalations.
- Valid G driver’s license with a clean driving record.

**What Kampen Offers**
- Competitive salary: $95,000-$105,000 annually (based on experience).
- Comprehensive benefits package including health and dental (covered at 100%), and paid time off.
- Company phone and uniform provided.
- Continuous training and leadership development opportunities.
- Supportive, family-oriented environment focused on technician retention, growth, and excellence.

**Join Our Team**

If you take pride in your craft, enjoy leading by example, and want to be part of a company that values people as much as performance, we’d love to hear from you.

Kampen Appliance is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodations during the recruitment and selection process, please notify us and we will work with you to meet your needs.

Pay: $95,000.00-$105,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care

Ability to commute/relocate:

- Woodbridge, ON L4L 5Y8: reliably commute or plan to relocate before starting work (required)

**Experience**:

- supervisory/leadership: 3 years (preferred)
- appliance or related repair: 5 years (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person