Administrative Associate

We are a national distributor of fine wine accessories and tabletop products. Our portfolio comprises of several award winning products including: fine European crystalware, distinctive wine and kitchen accessories, cookware, wine cellar cabinets and much more.

We are seeking an energetic, self-motivated and people-oriented individual to join our team. As an administrative and sales associate you will perform a variety of administrative/clerical tasks to ensure efficient day-to-day operation of the office and support other staff members as required. As a sales associate, you will identify and develop opportunities for our unique award winning products to retailers and other B2B channels.

**Responsibilities**:

- Daily reception duties including: answer general phone inquiries in a professional and courteous manner; direct phone inquiries to appropriate staff members and reply to general information requests
- Oversee daily operations of invoicing and shipping orders
- Utilize Quickbooks to enter customer orders, invoice orders for packing, complete documentation requirements for shipping
- Utilize web-based platforms to ship goods with carriers (eg. Canpar, UPS, Fedex)
- Diligently review all paperwork and orders to ensure they are free of errors
- Organize and file customer and vendor paperwork and electronic documents
- Work independently in a fast paced environment and have a strong ability to manage timelines, set priorities and complete work in an efficient manner.
- Ability to handle/destroy confidential material discreetly and appropriately.
- Create reports as required
- Engage with existing customers and follow up regarding their needs and upsell products
- Source and develop client relationships through cold calling, phone and face-to-face product sales
- Sell consultatively and make product recommendations to prospects and clients on the benefits of product lines
- Provide after sale customer service, troubleshoot and provide any necessary ongoing support
- Support other staff members as required
- Excellent proficiency in Quickbooks
- Proficiency in Microsoft Office Suite
- Strong oral and written communication skills essential
- Have excellent customer service, time management and interpersonal skills
- Outgoing, result oriented and energetic personality
- Excellent time management skills and the ability to prioritize work
- Strong organizational skills with the ability to multi-task
- Detailed oriented with a commitment to both accuracy and quality
- Excellent presentation and listening skills with positive and energetic phone presence
- Ability to work both independently and in a team
- Attention to detail and problem solving skills
- Post-secondary education with at least 2 years experience in administrative duties and/or sales
- Knowledge of wine and food pairing an asset
- Knowledge of social networking an asset
- Knowledge of Adobe Acrobat an asset
- Knowledge and experience in using various graphics designing software an asset
- Knowledge in Photography/videography an asset
- Bilingual (English/French) an asset

This is a full time permanent position in Oakville, paying competitive salary. You must have a valid driving license and your own reliable transportation.

Please respond to this advertisement with your resume and references.

We thank all applicants but only those we wish to interview will be contacted.

**Job Types**: Full-time, Permanent, Part-time
Part-time hours: 23 per week

**Salary**: From $18.00 per hour

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
- QuickBooks: 1 year (preferred)