Administrative & Social Media Associate

We are a national distributor of fine wine accessories and tabletop products. Our portfolio comprises of several award winning products including: fine European crystalware, distinctive wine and kitchen accessories, cookware, wine cellar cabinets and much more.

We are seeking an energetic, self-motivated and people-oriented individual to join our team. As an administrative and social media associate you will perform a variety of administrative/clerical tasks to ensure efficient day-to-day operation of the office and support other staff members as required. As a social media associate, you will expand our online/offline media coverage and social media presence, to engage our retail customers and product end users. You will be responsible to develop and implement social digital media, print media and marketing strategies targeting B2B and B2C, as part of overall brand marketing strategies.

**Responsibilities**:

- Daily reception duties including: answer general phone inquiries in a professional and courteous manner; direct phone inquiries to appropriate staff members and reply to general information requests
- Oversee daily operations of invoicing and shipping orders
- Utilize Quickbooks to enter customer orders, invoice orders for packing, complete documentation requirements for shipping
- Utilize web-based platforms to ship goods with carriers (eg. Canpar, UPS, Fedex)
- Diligently review all paperwork and orders to ensure they are free of errors
- Organize and file customer and vendor paperwork and electronic documents
- Work independently in a fast paced environment and have a strong ability to manage timelines, set priorities and complete work in an efficient manner.
- Ability to handle/destroy confidential material discreetly and appropriately.
- Create reports as required
- Engage with existing customers and follow up regarding their needs and upsell products
- Source and develop client relationships through cold calling, phone and face-to-face product sales
- Sell consultatively and make product recommendations to prospects and clients on the benefits of product lines
- Provide after sale customer service, troubleshoot and provide any necessary ongoing support
- Develop and maintain day-to-day management and execution of social media channels and campaigns (Twitter, Facebook, Pinterest, Tumblr, Instagram and any other newly emerging platforms).
- Create brand awareness, generate leads and traffic to website and social media accounts
- Create and Drive overall editorial and social calendar.
- Build relationships with relevant digital influencers
- Create product/brand awareness and reach out to various journalists and critics to secure product reviews in magazines and trade publications
- Design content for websites, advertisement, brochures and marketing material
- Create, update and maintain website, SEO, Blog sites
- Excellent proficiency in Quickbooks
- Proficiency in Microsoft Office Suite
- Strong oral and written communication skills essential
- Have excellent customer service, time management and interpersonal skills
- Outgoing, result oriented and energetic personality
- Excellent time management skills and the ability to prioritize work
- Strong organizational skills with the ability to multi-task
- Detailed oriented with a commitment to both accuracy and quality
- Excellent presentation and listening skills with positive and energetic phone presence
- Ability to work both independently and in a team
- Attention to detail and problem solving skills
- Post-secondary education with at least 2 years experience in administrative duties and/or sales
- In depth knowledge on social media platforms, their participants and how it can be used to generate brand awareness and create sales
- Passionate about advertising, media, social media and online content. You know how to build online communities, generate share-worthy content and buzz. You understand how to drive engagement, build excitement and engage people on multiple online and offline platforms.
- Excellent writing ability
- Knowledge of Adobe Acrobat an asset
- Knowledge and experience in using various graphics designing software an asset
- Knowledge in Photography/videography an asset
- Bilingual (English/French) an asset

This is a full time permanent position in Oakville, paying competitive salary. You must have a valid driving license and your own reliable transportation.

Please respond to this advertisement with your resume and references.

We thank all applicants but only those we wish to interview will be contacted.

**Job Types**: Full-time, Permanent

Pay: From $20.00 per hour

**Benefits**:

- Dental care
- Extended health care

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- If selected for this position, how soon will you be able to start?

**Experience**:

- Administrative: 1 year (preferred)
- Social media management: 1 year (preferred)
- Website maintenance: 1 year (preferred)
- QuickBooks: 1 year (pr