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Order Coordinator

2 weeks ago

Surrey, Canada Garaventa Lift Canada Full time

Garaventa Lift is a world
- class manufacturer of wheelchair lifts, LU/LA Elevators and Home Elevators.

Currently, we are seeking a Service Parts Coordinator.

**Position Summary**
Reporting to the Order Management Manager, the Service Parts Coordinator is an important position within our team, not only ensuring that we maintain stock levels of the high demand items but meeting our customers’ requirements. It is a vital step in promoting the success of our customer relationships. This is a fast-paced, team-oriented environment that places a strong emphasis on customer satisfaction.

**Responsibilities**
- Customer Service order processing (includes job order issuing, printing job orders and picklists, checking item availability, ensure all necessary data/info are provided on released order if needed, check due date).
- Pick parts to fill orders and provide job orders to supervisors.
- Ensure to all items on picklists are filled before taking the order to the shipping bench.
- Run CS daily/weekly service report (to check for late, missed /not released/future orders.
- Follow up current and past due orders. In some cases, investigation will be required.
- Follow up on items that have buy requests. Check already purchased and existing purchase orders to ensure on time delivery.
- Provide lead time requests and other inquiries if any.
- Coordinate with Supervisors/Purchasers/Packing/Shipping
- Advise Tech Support and Order Management Team of any order updates.
- Check for inventory/documents replenishing.
- Yearly inventory counts.
- Organize and maintain inventory for CS orders, makes service parts kits, monitors safety stock, ensures accuracy of inventory and the stock is clearly identified.
- Other relevant tasks as assigned.

**Qualifications**
- Proficient in Word, Excel, and Outlook.
- Needs excellent command of the English language, both written and verbal.
- Must have good organizational skills.
- High school diploma.
- Detail oriented.
- Must have good time management skills.
- Hard working and professional.
- Must be able to work with little to no supervision.
- Knowledge with ERP software (Infor CloudSuite an asset).
- Motivated to learn the industry.

**About Garaventa Lift Canada**: