Playroom Manager

This position is responsible for supervising the day-to-day operation and programming of the Playroom while providing a safe and nurturing environment. Through strategic development and effective operation of all Playroom programs, the Playroom Manager will create a safe, caring, and engaging environment conducive to building trust with all members and placing the Royal Glenora Club at the highest standard of a private member club.

**Job responsibilities include, but are not limited to**:

- Strong, people focused leadership of the Playroom Team, including recruitment, training, and performance management, and leading the annual Performance Review process for the Playroom Team
- Implement Policies and Procedures relative to playroom services. i.e., access privileges for members and guests, billing procedures.
- Develop, coordinate, and implement programs and camps for preschool aged children.
- Actively engage with children in the Playroom, providing best in class care and programs.
- Manage staff to ensure all shifts are scheduled as required for playroom hours.
- Work collaboratively with other sport professionals and contractors to provide programming ideas and support for special events and programs
- Administer procedures for registration, programming, bookings, and events.
- Ensure monthly member billings and invoicing is completed accurately and within prescribed timelines.
- Work collaboratively with Member Services to ensure the booking system is accurate and maintained.
- Ensure high standard of cleanliness and safety is maintained.
- Respond promptly to member concerns and comments. Direct to appropriate staff and follow-up as required.
- Development of the Playroom budget and ensure financial viability of programs and operations within budget guidelines.
- Compile reports on statistical data (programs, guests, bookings, etc.)
- Attend monthly Health and Safety committee meetings.
- Personal/professional conduct demonstrates RGC Core Values and Code of Conduct. Demonstrates ethical principles in all daily activities.
- Assumes personal responsibility for professional development. Actively promotes development of self and others through participation in professional organizations, educational opportunities, etc.

**Qualifications**:

- Formal training in childcare services is required (Early Childhood Education Diploma Level 2 required, Level 3 an asset)
- 2-3 years experience in the childcare profession
- 1-2 years experience in managing staff and scheduling
- 1-2 years business management experience
- 2-3 years’ demonstrated experience in childcare program development.
- Proficient Computer skills (Word, Excel)
- Excellent communication, presentation, and interpersonal skills
- Excellent organizational skills and initiative
- Exceptional customer service focus.
- Knowledge and understanding of childcare safety.
- Infant/Child First Aid Certificate
- Standard First Aid/CPR C/AED is required
- Current Vulnerable Sector Check
- Ability to work some evenings and weekends as needed

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Schedule:

- 8 hour shift

**Experience**:

- Childcare: 2 years (required)

Licence/Certification:

- Early Learning Childcare Diploma Level 2 or 3 (required)

Work Location: In person