Assistant Manager

**PARTMENT**: Uniforms

**REPORTS TO**: Retail Area Manager
- Varies based on department/location_

**CURRENT REVISION**: 2022-Feb-11

**PRIMARY RESPONSIBILITIES & OBJECTIVES**:
Under the supervision of the Retail Area Manager, the position is responsible for selling DGN uniform products and services (including orders). As well as assisting customers with their product needs and assisting Store Managers in managing all store sales staff. They are responsible for meeting and exceeding the store daily sales and customer service goals. They will perform related work as required.

In this unique position, the Area Assistant Manager will primarily be located and providing leadership out of two of our Mississauga retail locations.

**TASK MANAGEMENT**:

- **CUSTOMER SERVICE AND SALES**:

- Fill all online orders and maintains strong knowledge of backordered products.
- Assists and leads team to meet and exceeds all store sales targets.
- Provides excellent customer service, engaging the customer through conversation to assist needs.
- Sell additional items and services that the customer may not have anticipated they needed (Hem tape, tights, socks, backpacks)
- Work with Store Manager to ensure all staff are trained according to company sales program, and refresh staff daily.
- **STORE POLICIES AND PROCEDURES**:

- Ensure that all store opening and store closing duties are performed.
- Handle and process all returns and complaints graciously and effectively.
- Accurately handle all register transactions. Any errors to be reported to Store Manager or Head Office.
- Ensure the store is neat, clean and organized upon store open, and throughout each business day.
- Assists Store Manager to complete all Store Scheduling, including stores with Tuck Trucks and Tuck Shops (includes liaise with Account Manager on Mobile Retail Tuck Truck schedules). Monitors and schedules staff for Grade 8 event nights when required.
- Daily kick-off team meetings completed each morning.
- Work with Store Manager to monitor and maintain payroll hours.
- Ensures Weekly Recaps are completed and sent to Retail Area Manager for feedback purposes.
- Complete all administration duties - checking TEAMS or any other administrative tasks that are requested by Head Office.
- Adhering and upholding all store DGN cleanliness standards.
- **RECRUITING, HIRING, AND TRAINING**:

- First round interviews for all part time staff.
- Train all staff according to DGN Employee Handbook and utilize any additional training products sent out from Head Office.
- Actively participate in all programs, events, and procedures that drive sales (additional hours may be required).
- Attend all Head Office training sessions.
- **STORE SHIPMENTS, MERCHANDISING, AND LOSS PREVENTION**:

- Receive and display all new shipments within 24 hours of delivery.
- Ensure all orders are up to date, and backorders are organized.
- All products must be displayed according to the Merchandising section in the Employee Handbook.
- Know where products are located in the store and keep all backrooms clean and organized.
- Work with all team members to ensure that all Loss Prevention procedures are in place and in practice.
- Use company literature and available training resources to stay up to date on products and product features.
- Must be able to lift up to 30lbs and stand for long periods of time.

**FISCAL MANAGEMENT (if applicable)**:

- Ensure time & materials allocated to correct client docket.

**QUALIFICATIONS**:
(Skills/Education/

Experience)
- Previous retail management experience.
- Responsible and highly motivated.
- General understanding of the principles of sales.
- Strong communication skills, and ability to manage a team.
- High school diploma required.
- Proven track record in achieving sales quotas.
- Proficient in computer programs, including Microsoft Office Suite.
- Passion for excelling in customer service.
- Must be available to work evenings, weekends and periodically attend meetings at DGN Head Office (Mississauga).
- Must have a valid drivers license.

**RETAIL HOURS**:
Tuesdays: 12:00pm - 8:00pm

Wednesdays: 10:00am - 6:00pm

Thursday: 12:00pm - 8:00pm

Friday: 10:00am - 6:00pm

Saturday: 11:00am - 5:00pm

I am familiar with the DGN Quality Policy and how it relates to my function

**Job Types**: Full-time, Permanent

Pay: From $18.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Retail Management: 1 year (preferred)

Work Location: In person