Client Engagement Advisor

Priority will be given to the following designated employment equity groups: women, Indigenous peoples* (First Nations, Inuit and Métis), persons with disabilities and racialized persons*.
- The _Employment Equity Act_, which is under review, uses the terminology Aboriginal peoples and visible minorities.

**City**: London or Kitchener or Guelph; Quebec City

**Organizational Unit**: Industrial Research Assistance Program

**Classification**: RCO

**Tenure**: Continuing

**Language Requirements**: English for the position in London or Kitchener or Guelph and Bilingual Imperative CBC/CBC for the position in Quebec City

**Note: This position is to staff one (1) position in London or Kitchener or Guelph and one (1) position in Quebec City.**

**Work Arrangements**:
Due to the nature of the work and operational requirements, this position is eligible for a hybrid work arrangement (combination of working onsite and telework). Employees in this position who telework will be required to travel to the identified work site at least three times per week or a minimum of 60% of their regular work schedule at their own expense.

**The Role**:
We are looking for a Client Engagement Advisor to support our Industrial Research Assistance Program’s (IRAP) Client Enablement team. The Client Engagement Advisor would be someone who shares our core values of Integrity, Excellence, Respect and Creativity.

As a Client Engagement Advisor, you are an experienced professional who is enthusiastic about using your knowledge and network to help guide innovative Canadian companies to grow and prosper. You are someone who can see the potential in a business and is driven to find the right resources and networks that can help move them to the next level. You know how to build and develop your extensive network of contacts in innovation, entrepreneurship, business and government business support programs in your region.

You are known for your integrity, professionalism and your genuine curiosity. You have excellent communication skills, are an active listener and can synthesize information quickly.

**Screening Criteria**:
**Education**:

- This position requires a university degree in business administration, finance, management, marketing or a related field.
- A degree in engineering or science may also be considered.

For information on certificates and diplomas issued abroad, please see Degree equivalency

**Experience**:

- Significant* and recent** experience in coaching and advising early-stage companies.
- Significant* entrepreneurship or business management experience of firms that develop and commercialize technology-based products and services.
- Significant* experience in researching, interpreting and communicating information effectively both in writing and verbally for a variety of audiences.
- Significant* experience building and managing relationships with businesses and/or government departments or programs which support innovative Canadian SMEs.
- Experience in business development; strategic growth planning; developing and commercializing innovative products or services; and/or intellectual property management.
- Significant experience is defined as a minimum of five (5) years of experience.

**Recent experience is defined as experience gained within the last three (3) to five (5) years.

**Condition of Employment**:

- Reliability Status

For a Reliability Status, verification of background information over a period of 5 years is required.
- Must be able to travel locally, provincially and nationally.
- A valid driver's license and access to the use of a vehicle are required.

**Language Requirements**:

- **English** for the position in London or Kitchener or Guelph
- **Bilingual Imperative CBC/CBC** for the position in Quebec City

Information on language requirements and self-assessment tests

**Assessment Criteria**:
**Technical Competencies**:

- In-depth knowledge of the Canadian innovation ecosystem, Canadian innovation priorities, commercialization of technology, and related economic and strategic issues.
- In-depth knowledge and ability to rapidly assess business maturity and innovation capacity of a firm.
- Knowledge of Regional and local private and public funding programs or sources, expertise and facilities, as well as an awareness of global opportunities relevant to innovative SMEs.
- Ability to manage multiple projects and priorities simultaneously.
- Ability to gather, analyse and disseminate competitive technical and business intelligence.
- Knowledge of business development, scouting and client relationship management.

**Behavioural Competencies**:

- Management services - Communication (Level 3)
- Management services - Initiative (Level 3)
- Management services - Networking (Level 3)
- Technology extension - Conceptual and analytical ability (Level 3)
- Technology extension - Client focus (Level 3)
- Technology extension - Results orientation (Level 3)
- Technology extension - Teamwork (Level 3)

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