Social Media Manager

SOCi expects to pay a base salary in the range of $54,000 - $74,000 CAD base. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training._

**Who We Are**

SOCi is one of the fastest growing technology companies in the United States, ranking on the Inc. 5000 Fastest Growing Companies in America list for the last seven consecutive years. The leader in AI-powered marketing solutions for multi-location businesses, SOCi is trusted by nearly 1,000 top brands including Ford, Ace Hardware, Kumon, Liberty Tax, and more. At SOCi, our vision is to empower people to do what they love by providing intelligent software that can do the rest. SOCi provides a first-of-its-kind, AI-powered digital workforce capable of handling the workload of 1,000 local marketers, empowering brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster than ever before. View more on our Awards & Accolades here

**How You'll Make an Impact**
- Serve as the primary point of contact for key customers, fostering strong relationships and ensuring alignment with their social media strategies and business objectives.
- Potentially manage a defined book of customers, offering account management support as needed through activities like regular syncs, status updates, and troubleshooting to help ensure high-quality deliverables.
- Create and implement social media initiatives tailored to client objectives, leveraging data-driven insights and localized trends to enhance engagement and impact.
- As needed, provide oversight for a group of locations within a key account(s), ensuring the team delivers creative, targeted, and effective content that aligns with customer goals and brand standards.
- Collaborate cross-functionally to streamline project workflows, resolve obstacles, and maintain situational awareness of customer needs and overall satisfaction.
- Analyze the performance of social media content relative to client KPIs and refine strategies to optimize results.
- Provide guidance on Facebook boosting and ad management, ensuring proper execution and alignment with customer campaigns.
- Potentially partner with Customer Success Managers (CSMs) to conduct monthly and/or quarterly strategy sessions with clients, offering actionable recommendations to enhance their social media presence and that align with best practices.
- Actively participate in onboarding and mentoring new team members by providing training, shadowing, and creating knowledge-enhancing collateral.
- Stay informed of evolving social media trends, proactively recommending innovative ideas to position SOCi as a leader in the space.
- Maintain quality control by reviewing and occasionally creating or managing posts to meet service-level agreements (SLAs).
- Assist in the creation, coordination, and rollout of corporate-wide events and posts across customer locations, including asset creation as needed.
- Support the CSM team in calls, content strategy sessions, and reviewing Statements of Work to ensure alignment between customer needs and SOCi services.
- Continuously seek opportunities to improve workflows, processes, and content strategies within the Professional Services team.

**What You'll Need to be Successful**
- **Hybrid Opportunity**: This role is fully remote until our Vancouver, BC office is established. Once the office is in place, it will transition to a hybrid model, with a 50/50 split between remote and in-office work.
- **Must Have**:
- Stellar writing and editing skills
- Project management skills
- Excellent time management
- Crucial Customer Success qualities such as advocacy, patience, and conflict resolution
- In-depth, applicable knowledge of social media platforms (Facebook, Google Business Profile, Instagram, LinkedIn, etc.) as well as industry trends
- 2+ years developing social content strategies for Facebook & Instagram; Google Business Profile a plus
- 3+ years in a customer-facing role
- Must have experience working with creatives and providing creative direction and constructive feedback to content specialists
- Experience introducing social strategies and tactics to help solve business challenges.
- Very high attention to detail
- Familiarity with graphic design programs such as Canva
- Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned
- **Desired Skills (but not required)**:
- Experience in startup, social media marketing, and/or SaaS a plus
- Excellent storytelling, presentation, and communication skills; webinar and/or speaker experience a plus
- **Education**: B.A. in Communications, English, Journalism, Marketing, PR, or related preferred

**What SOCi Provides to You**
- Comprehensive Benefits Package **(full-time, non-contract roles only)**- Health insurance plans, dental, and vision
- Wellness incentives
- 401(k) plan with employer match
- Flexible Work Environme