Service Supervisor

15 hours ago

Boisbriand, Canada Prime Management Group Inc. Full time

Join a growing industry leader and take charge of a high-impact service team where your technical expertise and leadership truly make a difference.
Service Supervisor - Eastern Canada
**Location**: Boisbriand, Quebec
**Employment Type**: Full-Time
Overview
A leading industrial equipment organization is seeking a hands-on Service Supervisor to oversee service operations across Eastern Canada. This role is ideal for a driven leader who excels at coordinating technical teams, elevating customer satisfaction, and ensuring smooth, efficient service delivery.
This is a high-impact leadership position that drives customer satisfaction and operational excellence across the region. Your ability to lead teams, elevate service performance, and support customers directly contributes to the organization’s long-term success.
About the Role
As the Service Supervisor, you will serve as the primary link between customers, service technicians, and internal departments. Your responsibilities include assessing service needs, managing repair workflows, coordinating field service activities, and upholding the highest standards of quality, safety, and customer experience. You will also provide technical guidance and may occasionally support customers directly on-site.
Key Responsibilities
Oversee daily service operations while maintaining a safe, clean, and organized environment
Coordinate technician workloads, work in progress, and all customer support activities
Evaluate equipment received for repair, determine required work, and authorize repair methods
Prepare accurate repair estimates and technical reports, ensuring clear and timely communication
Respond to customer service calls and deliver technical support as needed
Plan and schedule regular, priority, and emergency service calls for field technicians
Review and validate completed work orders to ensure compliance with internal procedures and ISO standards
Support packaging, shipping, and billing processes for repaired equipment
Lead, mentor, and supervise internal and external technicians
Conduct performance reviews, set objectives, and contribute to employee development
Foster a positive team culture and participate in annual budget planning

**Qualifications**:
Professional diploma (DEP) in industrial mechanics or electromechanics
6-8 years of experience in an advanced industrial mechanical environment, including leadership experience
4-5 years in a customer service focused role
Proficiency with Microsoft Office; SAP experience considered an asset
Strong communication skills in French; functional English required for technical documents and communication outside Quebec
Demonstrated judgment, initiative, leadership, autonomy, and effective teamwork skills
Compensation & Benefits
$85,000-$90,000 annual base salary
$10,000 bonus
Full benefits after 3 months
RRSP program
Opportunities for professional growth and development
PMG1

  • Service Supervisor

    10 hours ago

    Boisbriand, Quebec, Canada Prime Management Group Inc. Full time

    Join a growing industry leader and take charge of a high-impact service team where your technical expertise and leadership truly make a difference.Service Supervisor - Eastern CanadaLocation: Boisbriand, QuebecEmployment Type: Full-TimeOverviewA leading industrial equipment organization is seeking a hands-on Service Supervisor to oversee service operations...

  • Department Supervisor- Operations

    3 days ago

    Boisbriand, Canada The Home Depot Canada Full time

    **Full-Time Role - Salary Starting at 22.50$/H** **Position Purpose**: Department Supervisors customarily work a flexible schedule, requiring both daytime and evening availability and shifts could be scheduled on any day of the week. In addition to being familiar with and able to perform the functions of the majority of other store positions; a Department...

  • Supervisor, Operations

    12 hours ago

    Boisbriand, Canada Lowe's Canada Full time

    At Lowe’s Canada, over 26,000 employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve. We operate or service some 470 corporate and affiliated dealer stores. With a distinctive product and service offering and...

  • Production Supervisor

    3 days ago

    Boisbriand, Canada NJM Packaging - Canada Full time

    Continue Your Career as a **Production Supervisor **in a Growing Company At ProMach, we’re looking for people who want to shine. You’ll have opportunities to take your career in the direction you desire. You can be creative. Strategic. Persuasive. Influential. A mechanical marvel. A customer service authority. Meticulous. A closer. A futurist. You’ll...

  • Production Supervisor

    3 days ago

    Boisbriand, Canada ProMach Full time

    Continue Your Career as a **Production Supervisor **in a Growing Company At ProMach, we’re looking for people who want to shine. You’ll have opportunities to take your career in the direction you desire. You can be creative. Strategic. Persuasive. Influential. A mechanical marvel. A customer service authority. Meticulous. A closer. A futurist. You’ll...

  • Store Supervisor Greater Montreal

    1 week ago

    Boisbriand, Canada Urban Barn Ltd. Full time

    **Help people create homes they love.** Join the Urban Barn team as a **Full-time Store Supervisor** at our **Boisbriand **store in Quebec. This opportunity offers a competitive salary, as well as commissions and bonuses. - With over 50 retail stores across the country, Urban Barn is a national retail chain offering high-quality furniture and home décor....

  • Superviseur de Production

    5 days ago

    Boisbriand, Canada NJM Packaging - Canada Full time

    Poursuivez votre carrière en tant que **Superviseur de production **dans une entreprise en pleine croissance**.** Chez ProMach, nous recherchons des personnes qui veulent briller. Vous aurez la possibilité d'orienter votre carrière dans la direction que vous souhaitez. Vous pouvez être créatif. Stratégique. Persuasif. Influent. Une merveille en...

  • Associé(e) Bois et matériaux

    4 weeks ago

    Boisbriand, Canada The Home Depot Canada Full time

    With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Overview Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. They have an emphasis on department and product knowledge, provide information on product features, and are familiar with...

  • Parts & Equipment Sales Technician

    7 days ago

    Boisbriand, Canada Huntsman Full time

    Job Description: Parts & Equipment Representative Huntsman is seeking a Parts & Equipment Representative supporting the Polyurethanes located in Boisbriand. This position will report to the Senior Director. Job Scope The Production Supervisor is responsible for managing the Company’s Production Department, including customarily and regularly directing...

  • Third Key

    1 week ago

    Boisbriand, Canada Urban Barn Ltd. Full time

    Urban Barn is seeking a **Full-time Third Key **at our **Boisbriand **location. Our Third Keys are responsible for supporting store management to create a positive working environment for the team and an excellent shopping experience for our customers. This includes acting as a supervisor, opening the store for business and ensuring we are ready to welcome...