Service Supervisor

6 days ago

Boisbriand, Quebec, Canada Prime Management Group Inc. Full time

Join a growing industry leader and take charge of a high-impact service team where your technical expertise and leadership truly make a difference.

Service Supervisor - Eastern Canada

Location: Boisbriand, Quebec

Employment Type: Full-Time

Overview

A leading industrial equipment organization is seeking a hands-on Service Supervisor to oversee service operations across Eastern Canada. This role is ideal for a driven leader who excels at coordinating technical teams, elevating customer satisfaction, and ensuring smooth, efficient service delivery.

This is a high-impact leadership position that drives customer satisfaction and operational excellence across the region. Your ability to lead teams, elevate service performance, and support customers directly contributes to the organization's long-term success.

About the Role

As the Service Supervisor, you will serve as the primary link between customers, service technicians, and internal departments. Your responsibilities include assessing service needs, managing repair workflows, coordinating field service activities, and upholding the highest standards of quality, safety, and customer experience. You will also provide technical guidance and may occasionally support customers directly on-site.

Key Responsibilities

Oversee daily service operations while maintaining a safe, clean, and organized environment

Coordinate technician workloads, work in progress, and all customer support activities

Evaluate equipment received for repair, determine required work, and authorize repair methods

Prepare accurate repair estimates and technical reports, ensuring clear and timely communication

Respond to customer service calls and deliver technical support as needed

Plan and schedule regular, priority, and emergency service calls for field technicians

Review and validate completed work orders to ensure compliance with internal procedures and ISO standards

Support packaging, shipping, and billing processes for repaired equipment

Lead, mentor, and supervise internal and external technicians

Conduct performance reviews, set objectives, and contribute to employee development

Foster a positive team culture and participate in annual budget planning

Qualifications

Professional diploma (DEP) in industrial mechanics or electromechanics

6-8 years of experience in an advanced industrial mechanical environment, including leadership experience

4-5 years in a customer service focused role

Proficiency with Microsoft Office; SAP experience considered an asset

Strong communication skills in French; functional English required for technical documents and communication outside Quebec

Demonstrated judgment, initiative, leadership, autonomy, and effective teamwork skills

Compensation & Benefits

$85,000-$90,000 annual base salary

$10,000 bonus

Full benefits after 3 months

RRSP program

Opportunities for professional growth and development

For additional information regarding the role please contact Senior Recruitment Consultant Jay McKillop at

PMG1

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