Supervisor, Operations

At Lowe’s Canada, over 26,000 employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service some 470 corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our Lowe’s, RONA, Reno-Depot, and Dick’s Lumber banners are always looking for dedicated employees to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So if you’re looking to do what you love, and to grow and evolve within our family—one of the best employers in Canada according to a recent Forbes survey—we could be perfect for each other.

**Our expectations**:
Under the direction of the Operations Manager and based at our Boisbriand DDC (Direct Distribution Center), the Operations Supervisor is accountable for providing effective day to day management and leadership to their team. They effectively allocate and maintain work responsibilities to provide customer deliveries in a safe, efficient and damage-free environment. The Operations Supervisor will be responsible of a team of Forklift Operators and other Yard employees.

**Schedule of this position is Monday to Friday 1 pm to 10 pm**

**Your role**:

- Accountable for providing effective leadership to their team by providing mentoring and building relationships with team members.
- Provide coaching, counseling and training to ensure competence and that work is completed in a safe, efficient and accurate manner.
- Accountable for establishing the setup of workflows base in delivery orders and scheduling.
- Assign work to team considering available hours, skills sets and other resources to ensure operational targets are met. Also, works with customer service team member to coordinate loads and carriers.
- Promote safety in the work environment and ensures all safety rules and procedures are followed. Identifies problem areas and arranges training when necessary.
- Prepare and actively participates in the annual performance review process.
- Investigates new logístical innovations that would enhance overall facility performance.
- Identify and assist in implementing process improvements
- Attend job-related courses yearly to remain current on industry trends & best practices.
- Conduct routine meetings with staff and encourages input in order to promote job enrichment and increase overall job satisfaction.
- Assess staffing requirements necessary to process business volumes and submits recruitment and training plan to Operations Manager for review.
- Ensure all work is conducted according to health and safety policies and legislation
- Direct resolution to equipment issues (for example, replace failed equipment or contact Maintenance)

**The qualifications we are looking for**:

- College degree in logistics, production and operations management, replenishment, administration, or a related field (or equivalent professional experience and/or education)
- 3-5 years prior supervisory or team leader experience in a similar position
- Experience working in a Yard/Lumber & Building Materials (strong asset)
- Comfortable working both inside and outside
- Understanding of fulfillment/distribution center/warehouse processes and flow
- Demonstrated team-building skills, ability to manage change well and remain positive to changes
- Ease of use with information technologies and proficiency with the Microsoft Office Suite
- Experience working with an integrated warehouse management system (WMS) and Transport management system (TMS)
- Ability to react and make decisions quickly, team player attitude, and ability to work under pressure
- Customer service and results driven approach
- Excellent communication skills