Customer Service Representative

6 days ago

Vancouver, Canada SGS Canada Full time

**About SGS**:
We are SGS - the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 89,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer, and more interconnected world.

**A day in the life of a Customer Service Representative at SGS Canada**:

- Receive and process customer requests for services
- Prepare and provide customers with reports, certificates, and documents for the services performed by SGS personnel.
- Check work instructions, method code, reporting, and pricing with respect to sales quotations, client instructions and client profile information.
- Enter client and lab supplied data into the database system to produce sample labels, work orders, work sheets, and various reports.
- Issue quotations from standard price lists
- Assist in preparing and maintaining complete and accurate customer files for services performed to facilitate inquiries, support customer invoicing and vendor payables, and to ensure compliance with both internal/external audit requirements
- Education: Minimum of a High School Diploma or a General Educational Development equivalency (GED); A post-secondary education in a recognized administration or Agri/science program would be an asset.
- Experience: 1 - 3 years of previous working experience in a Customer Service Representative related role in service industry preferred
- Able to work well under pressure during high (peak) workloads and balancing conflicting demands of high volume versus the quality of results.
- Demonstrates excellent verbal and written communication skills including grammar and composition.
- Proven time management skills and a strong attention to detail.

**Additional Information**:
**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay

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