Customer Service Representative

2 weeks ago

Saskatoon, Canada Carstar Unique Saskatoon Full time

**TITLE**:Customer Service Representative

**REPORTS TO**:Office Manager or General Manager

**SALARY STATUS**:Non-Exempt (hourly)

**JOB SUMMARY**

The Customer Service Representative (CSR) is responsible for establishing exceptional customers relationships and capturing customer sales (in-person and over the phone). Additional duties include - gathering prospect information needed to obtain the sale, providing general administrative support and maintaining the customer reception area / front office.

**DUTIES / RESPONSIBILITIES**
- Greets all walk-in customers in a professional and courteous manner.
- Answer and directs all phone traffic in a polite, courteous and cheerful manner.
- Asks for the sale and/or attempts to schedule customers for an estimate to achieve a closing ratio of 75% (minimum).

Explain CARSTAR’s repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected **Unique Saskatoon**
- delivery date of repair.
- Educate customers on CARSTAR’s CSI/NPS survey (kept informed, customer service, quality of repair and on-time delivery).
- Schedule and record appraisal and delivery appointments.
- Update and maintain the store scheduler with Office Manager.
- Collect and record payment for completed repairs; may perform some A/R.
- File repair order paperwork accurately or record in CARSTAR management system.
- Provide customers with CARSTAR’s warranty information (5-Year and Limited Lifetime).
- Perform follow-up sales calls on estimate quotes (unsold) within 48 hours.
- Maintain the front office and customer reception areas.
- Attend daily release meetings.
- Other duties as assigned.

**EXPERIENCE / SKILL REQUIREMENTS**
- 2+ years of customer service experience required, preferably in a retail setting.
- HS diploma or GED equivalent required; college degree preferred.
- Excellent customer service, communication and negotiation skills. Able to relate well to a diverse customer base.
- Call center sales experience (or equivalent sales experience) preferred.
- Highly organized; ability to handle multiple concurrent assignments.
- Proficient with Microsoft Office and POS/management systems.
- Strong attention to details.
- Punctual and professional appearance.
- Ability to receive direction and work well with others.
- Valid driver’s license and insurable driving record.
- Must be able to work the following days and hours:Monday - Friday (8:00 a.m. - 4:30 p.m.)

**PHYSICAL REQUIREMENTS**

Essential physical requirements include:

- Ability to stoop, bend and kneel, squat, kneel and pulling
- Extended periods of kneeling, bending, squatting and stooping
- Carry and lift heavy objects (up to 50lbs)
- Standing, sitting and walking
- Performing repetitive motions

**WORK ENVIRONMENT**

Exposure to:

- Paint, fumes and particles
- Dirt / Dust
- Chemicals / Toxins
- Varying heat / cold
- Intermittent noise

**Salary**: $13.00-$25.56 per hour

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Saskatoon, SK S7K 1W3: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center (preferred)
- Customer service (required)

Shift availability:

- Day Shift (required)

Work Location: In person

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