Current jobs related to Night Shift Technical Support Analyst/ Analyste de - Montréal - Tecsys Inc.

  • Technical Support Analyst

    6 days ago

    Montréal, Canada Concept Software Inc Full time

    Application Support Montreal - Only local Contract The required competencies are: 2+ years’ experience as support analyst Experience working with relational databases Knowledge of big data technologies, cloud, and API Good communication skills Ability to troubleshoot complex issues and work in a multitasking environment Team spirit Bachelor's Degree in...

  • Functional Application Support Analyst

    5 days ago

    Montréal, Canada Société Générale Full time

    **Responsibilities**: **_ABOUT THE JOB_** Primary tasks related to Functional Application Support Analyst role include but are not limited to: A hands-on functional support analyst, responding users’ requests, analyzing functional process related to technical investigations, helping the BA’s and developers with tests and homologation. Main...

  • Technical Analyst

    1 week ago

    Montréal, Canada Jesta I.S. Full time

    **Company Overview** Jesta I.S. is a leading supplier of ERP software to the apparel, footwear, and soft goods industries. Our client base includes many recognizable brands spanning the globe and continues to grow. We are presently looking for a _POS Technical Analyst_ to join our team. As a member of our organization, you will enjoy access to industry...

  • Field Support Analyst

    1 day ago

    Montréal, Canada A&R Solutions Full time

    **Field Support Analyst, A&R Solutions** **Position overview**: Reporting to the Regional Field Manager, the field support analyst is responsible for supporting IT operations across regional customer sites. Field support analysts must troubleshoot, diagnose, repair, and maintain hardware and software to ensure efficient and up-to-standard systems. Field...

  • Technical Support Analyst

    2 weeks ago

    Montréal, Canada Experlogix Full time

    **Position Summary** We are seeking a Level 1 Associate Technical Support Analyst to join our global support team and provide first-line support for our Document Automation clients. You will leverage your technical knowledge and communication skills to troubleshoot issues, guide users, and ensure a high level of customer satisfaction. This is an exciting...

  • Technical Business Analyst

    2 weeks ago

    Montréal, Canada Soho Square Solutions Full time

    Skills Required: - Bachelor's Degree in Computer Science, Information Systems or similar majors - Minimum 5 years of experience in global organizations as a Technical Business Analyst - Solid understanding of relational databases, with strong SQL experience - Data Analysis experience; Data analytical skills - Established technical knowledge in software...

  • Technical Analyst(Point of Sales)

    5 days ago

    Montréal, Canada Jesta I.S. Full time

    Jesta I.S. is a leading supplier of ERP software to the apparel, footwear, and soft goods industries. Our client base includes many recognizable brands spanning the globe and continues to grow. We are presently looking for a POS Technical Analyst to join our team. As a member of our organization, you will enjoy access to industry professionals in an...

  • Analyste en Cybersécurité

    2 weeks ago

    Montréal, Canada EFFICIENT PROTECTION (STREAMSCAN) Full time

    StreamScan est une entreprise basée à Montréal en pleine croissance spécialisée en cybersécurité opérationnelle (service de sécurité gérée MDR, réponse aux incidents, etc.). Notre équipe d'experts en cybersécurité développe la nouvelle génération d'outil de sécurité basé sur l'intelligence artificielle pour protéger les entreprises...

  • Support Analyst

    1 week ago

    Montréal, Canada Soho Square Solutions Full time

    **Profile - Support Analyst** **What does it take to get the job?** **Competencies** - 2-3 years of experience in a developer / support role - Clear and efficient communication with various audiences at appropriate levels - Quickly learns new systems/products. - Team-oriented, client-focused and open to different ideas/viewpoints. **Technical skills**: -...

  • Application Support Analyst

    3 days ago

    Montréal, Canada IT UNLOCK Full time

    Hello Connections Posting Title: Application Support Analyst Available: Immediate **Salary**: open-ended Position: Permanent **it’s a hybrid opportunity with 2 days from office** **Benefits List**: **1) 3 weeks of vacations** **2) 1 week of sick day or floating day so a total of 4 weeks** **3) 3% on pension plan** **4) 5% bonus on...

Night Shift Technical Support Analyst/ Analyste de

2 weeks ago

Montréal, Canada Tecsys Inc. Full time

La version française suit ci-dessous_

Having recognized the advantages of remote work, including employee morale, productivity, reduced commuting on employee wellbeing and the environment, as of May 1, 2022, we became a remote-first company. The technologies and programs in which we invested have provided a fantastic foundation to this end. Our remote-first work environment, together with our conveniently located offices and collaborative workspaces, provide our team with the freedom and flexibility to work in the way that makes our employees most productive.

**About us**:
Tecsys is a fast-growing innovator offering supply chain solutions to industry leading healthcare systems, hospitals, and pharmacy businesses to distributors, retailers, and 3PLs. We work with industry leaders to transform their supply chains through technology. If you thrive on tackling difficult challenges with continuous learning opportunities and want to work in a respectful, comfortable, and dynamic work environment, then this could be a good fit for you

**About the Role**:
We are a 24/7 - 365 days a year service center.

Presently we are looking for Night-time Technical Support Analysts that are available on weekdays (Mon-Fri) or (Tues-Sat) from 12 a.m. to 8 a.m.

We are looking for talented** Technical Support Analysts** to provide first and second-level support within the Customer Support organization at Tecsys.

The Technical Support Analyst is involved in understanding and resolving a gamut of technical issues coming from our large customer base. Working in a friendly and supportive atmosphere, you will contribute by analyzing and interpreting data, identifying issues and trends and offering solutions. If you thrive on tackling difficult challenges with continuous learning opportunities and want to work in a respectful, comfortable, and dynamic work environment with a technical focus, then this could be a good fit for you

**In this position, you will be responsible for**:

- Using excellent analytical and creative problem-solving skills to provide technical solutions within Service Level Agreements.
- Monitoring, progressing, and resolving incidents whilst ensuring customer satisfaction through proactive updates, frequent contact, and, where necessary, escalation.
- Developing and maintaining strong technical expertise on all Tecsys products and those devices and platforms upon which our products function.
- Adhering to incident and problem management procedures.

**Requirements**:

- 2+ years experience in technical support, desktop support, or a similar role
- Strong proficiency in both written and verbal English communication essential for effective correspondence with clients, suppliers, business partners and colleagues beyond the province of Quebec.
- Hands-on experience with ServiceNow for incident management, request fulfillment, and problem management
- You enjoy working in a fast-paced and sometimes stressful environment and love to work as a team solving problems for people
- You learn new technology easily and can it explain to others.
- You have an appreciation for good processes and are attentive to detail
- You may be required to travel onsite occasionally within North America
- Evening shift rotation may be required once every few weeks

**Nice to have**:

- University, Cegep or technical degree related to information systems or supply chain.
- An understanding of supply chain concepts in health care or complex distribution
- Knowledge of accounting or finance background as it relates to ERP software (Order to Cash, Purchase to Pay, Ledgers, etc.)
- Working knowledge of UNIX/LINUX and Windows.
- Firm grasp of structured query language (SQL) along with AWS Aurora PostgreSQL.
- Knowledge of Spanish is a real advantage, to communicate effectively with our customers outside the province of Quebec.
- French as a second language to support our Quebec-based clients.

At Tecsys, we value creativity, innovation, and teamwork. Our employees enjoy a supportive work environment, competitive compensation packages, and opportunities for career growth and advancement.
- Tecsys is an equal opportunity employer. Accommodation is available for applicants selected for an interview._
- **********_
- Ayant reconnu les avantages du travail à distance sur le bien-être des employés et l'environnement, notamment le moral des employés, la productivité, la réduction des trajets domicile-travail, nous sommes devenus, depuis le 1er mai 2022, une entreprise privilégiant le travail à distance. Les technologies et les programmes dans lesquels nous avons investi ont fourni une base fantastique à cette fin. Notre bureau qui privilégie le travail à distance, ainsi que nos bureaux bien situés et nos espaces de travail collaboratifs, offrent à notre équipe la liberté et la flexibilité de travailler de la manière qui rend nos employés les plus productifs._

**A propos de Tecsys**:
Tecsys est un innovateur à croissance rapide