Bilingual Inside Commercial Representative
19 hours ago
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status. **CUSTOMERS FIRST, ALWAYS.** We are looking for people who are committed to our mission of putting the customer first, always. Having a positive attitude, friendly voice and ownership of customer issues are all critical to delivering on this goal. **_The Opportunity:_** As a **Bilingual Inside Commercial Representative (ICR)**, you'll be responsible for taking a high volume of inbound calls, assisting current customers and closing new customer sales. You'll be the customers' primary contact, maintaining a strong customer relationship and handling service requests while earning monthly monetary incentives for closing new business. To ensure we are able to handle our customers' needs, our employees must be punctual, dependable and reliable. Our representatives don't work late night shifts and have limited weekend hours. **_The Requirements:_** - **Bilingual (French & English written and spoken)**: - Excellent verbal, written, and keyboarding skills. - Proficient with Microsoft Office programs (Outlook, Word, Excel) - High school diploma or GED - Ability to complete a mandatory 6-week paid training. Two (2) or more years of customer service or call center environment experience **_The Location: _** - _This role is 100% remote however you should be located within 1 hour of one of the following sites in ON, QC or AB: Kitchener, Brampton, London, Hamilton, Toronto, Courtice, Kingston, Ottawa,Sudbury, Anjou, Longueuil, Calgary, Edmonton or Sudbury)_ **_The hours:_** - The CE team works the following shifts - 7:30am - 4:00pm / 8:30am - 5:00pm or 9:30am - 6:00pm (EST) - Monday to Friday **_WHY SHOULD YOU APPLY? WE INVEST IN YOU _** Our employees benefit from an extensive paid training program to learn policies and procedures and receive on-the-job coaching and training. This allows our employees to be well-prepared to assist our customers. This position is a stepping-stone for taking your career to the next level. We'll provide you with a competitive salary and a top-notch customizable benefits package, including Medical, Dental, Vision, Life Insurance and Short - and Long-Term Disability, as well as paid time off. You can participate in our Employee Stock Purchase Program, a fantastic company match on RRSP, and more **_READY TO SUCCEED?_** If you have a passion for helping people and creating a great customer service experience, then join us and make a career out of making a difference. Please click "Apply". **_About Waste Management:_** Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects. bilingual French Remote LI-TK1 LI-SM1
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