Inside Sales Supervisor

1 week ago

Kitchener, Canada WM Full time

Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects. **I. Job Summary** Supervises the activities of the Market Area's Inside Sales Team and provides a level of experience/expertise in the sale of Waste Management services to customers resulting in additional revenue. **II. Essential Duties and Responsibilities** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned. - Maintains and reinforces the corporate sales strategy and design with the Inside Sales Team. - Establishes and maintains a high level of customer satisfaction on all sales transactions. Communicates to and work with the Market Area Sales Manager to help resolve escalated or unique customer issues. - Supervises activities of the Inside Sales Department. Ensures team members meet or exceed sales call activity goals for new sales, lead generation and contact productivity. - Executes ongoing training that provides both formal training and informal coaching sessions to Inside Sales Representatives. Encourages feedback and is available to answer questions, provide direction and/or offer assistance when needed. - Participates in training and coaching the Inside Sales staff. - Sets up and maintains accurate customer records for all customer interactions. This includes prospect data, contracts, orders and service machine documentation. **III. Supervisory Responsibilities** The highest level of supervisory skills required in this job is the management of non-supervisory employees. This includes: - Direct supervision of 10 full-time employees, including: Account Associates **IV. Qualifications** The requirements listed below are representative of the qualifications necessary to perform the job. A. Education and Experience - Education: Bachelor's degree (accredited), or in lieu of degree, High School Diploma or GED and four (4) years of relevant work experience. - Experience: Two (2) years of direct business-to-business sales (in addition to education requirements). B. Certificates, Licenses, Registrations or Other Requirements - None required. C. Other Knowledge, Skills or Abilities Required - This is a supervisory position. Placement into or advancement to this position is dependent upon individual performance, local market conditions and/or Market Area requirements. This position is eligible to participate in sales compensation and recognition programs upon successful completion of training prerequisites and Market Area management approval. **Benefits** At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on RRSP, and more Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. **If this sounds like the opportunity that you have been looking for, please click "Apply."

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